AIA is seeking a CX & Service Design Manager to lead the design and execution of customer experience strategies in our South Yarra offices. You will translate customer insights into service design initiatives and collaborate with cross-functional teams to raise service levels.
Ideal candidates have at least five years in CX or service design, a degree in Design, Business, or Marketing, solid journey-mapping skills, and excellent stakeholder communication.
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📌 Cx & Service Design Lead — Shape Better Customer Journeys Melbourne
🏢 Aia
📍 Melbourne
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