At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests.
That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Who we are...Welcome to Novotel Melbourne Glen Waverley, a contemporary hotel located in the heart of Melbourne's south-east.
With 200 guest rooms, Meze Restaurant, Meze Bar, and a busy conferencing and events operation, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest.We are currently seeking an enthusiastic and passionate Guest Service Agent to join our Front Office team on a Part-Time basis.Job DescriptionAre you passionate about delivering exceptional guest experiences and enjoy being the welcoming face of a busy hotel?
We are looking for friendly, professional and service-focused Guest Service Agents to join our Front Office team.
This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people from all walks of life, and takes pride in delivering outstanding customer service from arrival through to departure.These positions require flexibility to work a rotating roster across mornings, afternoons, evenings, weekends and public holidays.What you'll be doing...Welcome guests with a warm and genuine arrival experienceComplete check-in and check-out procedures efficiently and accuratelyRespond to guest enquiries and requests in a professional and timely mannerHandle reservations, room allocations and guest account transactionsPromote hotel facilities, services and Accor loyalty programsLiaise with Housekeeping,



Maintenance and Food & Beverage teams to ensure seamless guest experiencesResolve guest concerns confidently and professionallyMaintain accurate guest records and ensure compliance with hotel proceduresAssist with daily Front Office operational requirementsContribute to a positive, collaborative and guest-focused team cultureQualificationsWhat we're looking for...Previous experience in a hotel Front Office or customer service environment preferredPassion for hospitality and creating memorable guest experiencesOutstanding communication and interpersonal skillsProfessional presentation and a positive attitudeExcellent organisational and time management skillsAbility to remain calm and efficient in a busy environmentStrong computer skills with experience using hotel property management systems (Opera Cloud experience is highly regarded but not essential)Ability to work independently while contributing to a team environmentFlexibility to work a rotating roster, including mornings, evenings, weekends and public holidaysUnlimited working rights in AustraliaAdditional InformationWhat's in it for youFull-Time and Part time opportunities availableEmployment stability with a global hospitality leaderPaid annual leave andpersonal leavePenalty rates for evenings, weekends and public holidaysComplimentary staff meals while on shiftWorldwide accommodation, dining and lifestyle discounts with Accor from day oneEmployee Assistance Program and wellbeing initiativesAccess to award-winning learning and development programsCareer progression opportunities within Accor's extensive hotel networkA supportive team culture where your contribution is recognised and valuedIf you are passionate about hospitality, enjoy creating memorable guest experiences, and are looking to grow your career with a global hospitality leader, we would love to hear from you.
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📌 Guest Service Agent - Part Time (Victoria)
🏢 Novotel
📍 Victoria