Applications Close: 02/08/2026 11:45 PM
Occupation: Administration/Support Service, Business Support, Registry
Location: Canberra Metropolitan
Work Type: Ongoing - Full Time
Ready for a fresh start in
Australia's capital?
This is your chance to take your career to the
next level and potentially experience a new location and
lifestyle.
Relocation assistance may be available as per
our
Enterprise
Agreement to
help you settle in with
confidence.
This hybrid full-time Senior
Tribunal Officer role is available in Canberra on an ongoing basis
within the User Services
team.
As the senior support of both a local
and national team, this role requires a regular onsite presence.
Flexible working arrangements are available to support a positive
work–life balance.
Remuneration: The annual salary range for the position is APS5 -
$88,834 - $96,829 p.a., plus a generous employer superannuation
contribution of 15.4%.
About the
prospect:
Due to operational growth, our
supportive and collaborative team are on the hunt for our next
high-performing senior to manage challenging cases, provide expert
hearing and administrative support, and play a key role in
delivering quality outcomes.
You'll work closely with leaders,
members, registrars, and stakeholders to solve procedural matters,
coach and support colleagues, and drive continuous
improvement.
The User Services section is
responsible for delivering first level contact services to the
Tribunal's users.
This includes:-
Managing incoming email and mail
correspondence
Responding
to telephone enquiries
Responding
to in-person enquiries at the Tribunal's registries
and,
Providing support for
hearings
Join a team that provides genuine
opportunities for career progression, where your expertise is
valued, your contributions matter, and your impact is felt across
meaningful and complex work.
About
you:
You will have excellent communication
skills, a proactive and positive approach, and a genuine appetite
for innovation.
Thriving in fast-paced environments, you are
passionate about delivering exceptional service and meaningful
outcomes.
To be successful you will
have:
Advanced
working knowledge, or the ability to rapidly acquire
knowledge, of applicable legislation, policies and
procedures, and ability to exercise sound judgement in
applying this knowledge.
Demonstrated
ability to provide training, guidance, and quality
assurance practices to support staff development in the
delivery of high-quality services to internal and external
stakeholders.




Well-developed ability to plan, organise and monitor
individual and teamwork priorities, meet deadlines, and to
keep and maintain accurate
records.
Well-developed written and verbal communication
skills, including the ability to deal effectively with a
diverse client base and complex client
situations.
Demonstrated
ability to work both independently and collaboratively with
other leaders to support effective leadership of a team to
achieve results, embrace change, and work in alignment with
Australian Public Service and ART Values and
standards.
Qualifications /
Experience
Desirable:
Tertiary
qualifications OR relevant experience in a similar work
environment OR subject matter expertise related to one or
more of the ART's jurisdictions
Eligibility:
Australian
Citizenship
Australian
Federal Police Check
More information about this position,
the scope of the role, duties and required capabilities and
experience, is contained within the position description, which is
linked below and available on our Career Opportunities
page.
About the
Tribunal:
The Tribunal plays a crucial role in
the Australian legal landscape, providing a process for individuals
and organisations to seek an independent review of decisions made
under a wide range of Commonwealth
laws.
We believe in providing our employees
with a work environment that is supportive and rewarding.
Our
culture is one that welcomes all and we embrace flexibility and
diversity.
We believe our people are our most valuable asset
and we work to support the skills, knowledge and capability of our
staff.
You can learn more about the Tribunal
on our website, About
us | Administrative Review
Tribunal.
What we
offer:
We believe the little extras can make
a big difference in supporting your success and some of our great
incentives include:
flexible
working options, including flexitime and remote working to
support you with your commitments outside of
work.
salary
packaging options
access to
holistic health and wellbeing programs including Fitness
Passport which provides discount to 350+ gyms, free annual
influenza vaccinations and free eye




tests
generous
leave allowances including Christmas to New Year office
closure with no deduction from your leave
balance
Read our
Enterprise
Agreement for more
information about our terms and conditions of
employment.
How to
apply:
To be considered, all
applications must be submitted online via the
Career Opportunities page.
Please click on the job title you are applying for, click
apply at the top of the page and follow the instructions on the
online application.
Please submit a CV (of no more than 4
pages) and cover letter (of no more than 2 pages) addressing how
your experience matches the capabilities and experience of role,
referring to the position description.
Applications close: Wednesday
29 July **** at 11:45pm AEST
Should you wish to discuss
this position, please contact:
Name: Nicholas Mansfield
Title:
Team Leader
Tel: ************
Email: ******
Please contact the Talent team on
************** or ****** should you require assistance with accessing our website or
with lodging your application.
The use of AI in
Recruitment
Please ensure you have read the
Australian Public Service Commission
Principles for candidates use of
AI in recruitment and understand your obligations.
Merit Pool
Acknowledgement
A merit pool may be created to fill
similar vacancies within the next 18 months.
Suitable candidates in
this merit pool may be contacted for roles at the Tribunal, or the
broader APS.
Our commitment to inclusion
and diversity
The Administrative Review
Tribunal is an Equal Opportunities employer committed to providing
an inclusive workplace that embraces diversity and inclusion for
all employees.
We encourage and welcome applications from people
with disability, Aboriginal and Torres Strait Islander descent,
culturally and linguistically diverse backgrounds, all genders,
LGBTQIA+ community and mature age people.
If you have any support
or access requirements, we encourage you to advise us if invited to
interview.
RecruitAbility applies to this
vacancy.
Under the RecruitAbility scheme you will be invited to
participate in further assessment activity for the vacancy if you
choose to apply under the scheme; declare you have a disability;
and meet the minimum requirements for the job.
For more information
visit:

We are a Circle Back
Initiative Employer and commit to responding to every
applicant.
NO AGENCIES
PLEASE
Attachments:
- ART PD APS5 Senior Tribunal Officer (1).
pdf

📌 Aps5 Senior Tribunal Officer (Canberra)
🏢 attorney general department
📍 Canberra