Claims Administrator – Insurance RepairSunshine Coast, QLD | Full-time
Watermark Constructions is a trusted insurance repair builder operating throughout Queensland, Tasmania and New South Wales.
We have experienced great success delivering quality home and property repairs since **** and are proud of our people-focused approach.
We're seeking a Claims Administration Officer to join our fast-paced, friendly team based on the Sunshine Coast.
If you're organised, people-focused and ready to grow in a supportive environment, we'd love to hear from you.
What you'll be doing
As the first point of contact for customers, trades and insurance clients, you'll play a vital role in ensuring smooth claim handling and a positive customer experience.
You will:
· Deliver exceptional customer service across phone and email
· Coordinate trades for emergency repairs and site inspections
· Schedule appointments and keep internal systems up to date
· Support claims processing and administration tasks within key timeframes (KPIs)




· Liaise with insurers and trades to keep jobs moving efficiently
What we're looking for
✅ Excellent communication and active listening skills ✅ Previous experience in administration or customer service ✅ Strong computer skills (we use multiple systems and portals) ✅ Outstanding time management and the ability to work at pace✅ Positive attitude, team spirit, and a problem-solving mindset
Experience in insurance, construction or property repairs is desirable but not essential — we'll provide full training.
What we offer
Full-time, stable employment in a resilient sector Career development in a high-demand insurance repair industry ? Supportive team culture that values growth and contribution Structured onboarding and training? Real opportunity to grow within a thriving business
Apply now to join a growing team where your work truly makes a difference to our community.
We look forward to welcoming you to Watermark Constructions.

📌 Claims Administration Officer | Insurance Construction (Queensland)
🏢 WATERMARK CONSTRUCTIONS
📍 Queensland