Visitor Experience Officer – Sarina Sugar Shed
Mackay Regional Council is seeking experienced and customer-focused Visitor Experience Officers to support the day-to-day operations of the Sarina Sugar Shed, one of the region's most popular visitor attractions.
This is a casual role that delivers high-quality visitor experiences through guided tours, café and retail service, product sampling, point-of-sale transactions and administrative support.
The position also plays an key role in promoting the Sarina Sugar Shed and building strong relationships with visitors, volunteers and tourism stakeholders.
Key Responsibilities
Deliver engaging, safe and informative guided tours Provide café service including food preparation, coffee and beverages Deliver retail and point-of-sale service, including cash handling and reconciliation Maintain stock control, merchandising and visual displays Respond to tour bookings, wholesale enquiries and general customer enquiries Support administrative functions using booking and sales systems Ensure Responsible Service of Alcohol requirements are met Assist with stakeholder and tourism operator engagement Uphold workplace health and safety standards at all times
Essential Requirements
Qualifications
Current QLD "C" Class Driver Licence or interstate equivalent (with ability to transfer to QLD within three months of commencement) Responsible Service of Alcohol (RSA) certificate Basic Food Safety Certificate (or willingness to obtain upon commencement)
Experience
Minimum 5 years' experience in tourism,



hospitality or retail environments Demonstrated experience delivering high-quality customer service
Skills
Strong interpersonal skills with the ability to engage across a broad range of audiences Well-developed communication skills, both verbal and written Strong organisational skills with attention to detail Ability to work independently, manage competing priorities and resolve routine issues Positive, friendly and adaptable approach to work Commitment to continuous improvement and quality service outcomes
Knowledge
Sound computer skills, including Microsoft Office and Point of Sale (POS) systems
Special Requirements
Availability to work an Any 5 out of 7 rosters (with the occasional weekend)
Desirable
Current First Aid Certificate Experience in the sugar or craft beverage industry Knowledge of the tourism industry and regional attractions Experience using online booking systems Demonstrated ability to promote and sell merchandise
Why Join Mackay Regional Council?
Hourly rate of $***** + casual loading Membership to lifestyle benefits program including corporate discounts.
Study and assistance programs for career development.
Learning and career development opportunities.
Employee Assistance Program.
Employee health and wellbeing initiatives.
Active Social Clubs.
Supportive and fun team environment
How to Apply
Applications may close earlier than expected, don't delay and apply today with your cover letter and resume.

📌 Visitor Experience Officer - Sarina Sugar Shed (Queensland)
🏢 Council Jobs
📍 Queensland