Newly created role to lead the Enablement Function
Lead a Team of 15
Employer Super, Mastertrust
Newly created role to lead the Enablement Function
Lead a Team of 15
Employer Super, Mastertrust
The opportunity to join our team
We have an exciting opportunity for a Senior Manager, Employer Super Services to join our Employer Super team within Master Trust.
This role reports to the GM Employer Super and is responsible for building a digital employer servicing capability across enablement, continuous improvement, reporting, transformation and operations for the Employer Super team.
Key Responsibilities
Implement and enhance enablement functions for the Employer Super team
Support transformation and change activities, including future state operating models and management of key servicing arrangements
Lead the uplift of key processes and systems, including knowledge management and CRM systems
Lead the Client Relationship Associate team supporting Plum, MKBS, ANZSC and IES Relationship Managers, Employers and CSSN advisers
Drive a continuous improvement, risk-aware culture with solid compliance to relevant legislation and policies




Support scalable and compliant education delivery through approved content, collateral, event support and self-serve resources
Standardise processes and share best practice across the CRA portfolio
Provide data, insights and performance reporting to Account Directors and Account Managers to support best-in-class employer service
Drive uplift of the non-relationship managed employer client and plan adviser experience, with a focus on speed, accuracy and compliance
Own key reporting and enablement assets, including the Employer Portal, ESIHubs and Policy Committee reporting
What You Will Bring
5+ years in Client Relationship, Operations Leadership, Quality or Improvement roles within Superannuation
10+ years experience leading teams with demonstrated success in uplifting maturity and capability within the business
Demonstrated experience in developing business reporting that provides meaningful insights to business leaders
Demonstrated experience in leading continuous improvement initiatives across complex business models Sorry, answer length truncated.
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📌 Senior Manager Employer Super Services (Queensland)
🏢 Insignia Financial
📍 Queensland