Shift Lead | Liverpool at Blank Street
About the role At Blank Street, we are on a mission to transform the food and beverage landscape for today's generation.
Our focus is on elevating everyday experiences through our premium offerings and a keen eye for detail.
The backbone of our vision is our passionate team, and we recognize the immense potential of our employees to craft unforgettable moments for our patrons.
As a Shift Lead, you will be pivotal in steering your team towards delivering outstanding service and products.
Your exceptional interpersonal skills will be vital in nurturing a positive workplace atmosphere while effectively addressing customer needs.
Additionally, you will play a key role in implementing local initiatives that drive sales and enhance overall business performance.
This role offers a unique opportunity to cultivate a warm environment in a newly established location and forge strong connections within the community.
Key facts
Location: Liverpool, UK Engagement: Full-time, 35 hours per week Team: Not specified
What you'll do
Prepare and serve premium coffee and a variety of products to customers with enthusiasm and care, ensuring a memorable experience.
Support the General Manager and Training Team in onboarding new team members, equipping them with knowledge of recipes, procedures, and the importance of maintaining a positive environment.
Oversee the secure opening and closing of the store, ensuring that cleanliness and hygiene standards are consistently met throughout your shift.
Proactively address minor customer concerns with a positive and solution-focused mindset, ensuring customer satisfaction.
Collaborate closely with operations and marketing teams to increase foot traffic, attract new clientele, and improve daily sales and profitability.
Lead by example, demonstrating exceptional customer service and operational excellence to inspire your team.




Monitor inventory levels and assist in ordering supplies to ensure the café is well-stocked and operational.
Participate in regular team meetings to discuss performance, share feedback, and strategize on improving service delivery.
Requirements
A background in customer service or hospitality is essential, with proven experience in a similar role.
Flexibility in availability is crucial to accommodate the needs of our cafes.
Commitment to a full-time schedule of 35 hours per week, with availability for 5 days, including 2 peak days (Friday, Saturday, Sunday).
Must be willing to work shifts between 6:30 am and 9:00 pm.
Preference will be given to candidates who can work weekends and holidays.
Authorization to work in the UK is a mandatory requirement.
Nice to have
A genuine passion for café culture and a love for engaging with customers.
Strong understanding of coffee and related equipment, enhancing the customer experience.
Excellent decision-making skills and the ability to multitask effectively.
Capability to thrive in fast-paced environments while maintaining composure.
A friendly and approachable personality that encourages teamwork and collaboration.
A commitment to nurturing long-lasting relationships with customers, enhancing their loyalty.
Skills & tools
Proficient in coffee preparation and familiar with customer service best practices.
Experience with training processes and operational protocols in a café environment.
Strong communication abilities to interact effectively with both team members and customers.
Practical notes
Candidates must possess the right to work in the UK.
Weekend and holiday availability is highly preferred.
Join us at Blank Street and be part of a team that is dedicated to creating exceptional experiences for our customers while fostering a positive and collaborative work environment.
Your journey as a Shift Lead in Liverpool awaits!
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📌 Shift Lead | Liverpool (Sydney)
🏢 Blank Street
📍 Sydney