Front Office Reception / Guest Services Agent
Casual Position | Quest Cheltenham | Cheltenham VIC ****
Quest Cheltenham is seeking a motivated and customer-focusedFront Office Reception / Guest Services Agentto join oursmall, dynamic teamon a casual basis.
This is a hands-on role within a close-knit environment where teamwork, initiative, and reliability are essential.
You will play a key part in delivering exceptional guest experiences while supporting a small team that works collaboratively across all areas of the business.
About the Role
As a Casual Front Office Reception / Guest Services Agent, you will:
Welcome and check in guests promptly and professionally
Respond to guest enquiries and requests efficiently and courteously
Assist guests with local area information, directions, and general support
Maintain accurate guest records and process financial transactions
Work closely with the Sales team to convert accommodation enquiries
Assist with site inspections, catering, and conferencing requirements
Coordinate couriers, mail, and maintain office supplies
Ensure the reception area is clean, organised, and professionally presented
Support team members across operations as required
In our small team environment, flexibility and initiative are essential.
You must be confident multitasking, managing your time effectively, and prioritising tasks in a fast-paced setting.
About You
To be successful in this role, you will have:
1-2 years' experience in a customer service or hospitality role (front office experience preferred)
Strong communication and interpersonal skills with a friendly and professional approach




Excellent time management and organisational abilities
The ability to work independently while contributing positively to a small team
Proficiency in Microsoft Office and hotel Property Management Systems (PMS)
Experience with any hotel Property Management System (PMS) is required
Experience with any Property Management System (PMS) is acceptable
Experience handling cash and processing payments
A robust commitment to delivering outstanding guest service
Availability across rostered hours: AM (7am-3pm) and PM (2pm-10pm) shifts
Availability to work a rotating roster, including evenings, weekends, and public holidays
Causal hours: Min 3 shifts per week
Full working rights in Australia
RSA or willingness to obtain
Reliability, flexibility, and a proactive attitude are critical in this casual role.
What We Offer
At Quest Cheltenham, you will be part of a supportive, collaborative, and energetic workplace where your contribution truly matters.
We offer:
Competitive annual remuneration
Opportunities for growth within the Quest network
Discounts on accommodation at Quest properties across Australia
Ongoing training and development
About Us
Quest Cheltenham is part of the Quest Apartment Hotels group - Australia's largest and fastest-growing apartment hotel operator, with over 170 properties across Australia and New Zealand.
As a locally owned and operated property, we pride ourselves on service excellence and creating memorable guest experiences.
If you enjoy working in a small, fast-paced team environment and are available to work evenings, weekends, and public holidays, we would love to hear from you.
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📌 Quest Cheltenham - Casual, Front Office Reception/ Guest Services Agent (Hobart)
🏢 Quest Apartment Hotels
📍 Hobart