This is a Service Experience Agent role with Marriott based in Perth, WA, AU == Marriott ==Role Seniority - junior
More about the Service Experience Agent role at Marriott
Service Experience Agent
At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests.
We are seeking a Service Experience Agent who can help us grow, build lasting relationships, and inspire excellence.
Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining
across Marriott International properties worldwide for you, your family, and friends
Grow your career without limits – Access world-class training, development
programs, and endless career opportunities within the world's largest hotel group
Invest in your future – Benefit from industry-leading learning programs and
career development resources designed to help you succeed
Feel valued every day – Be recognised and celebrated through ongoing employee
recognition initiatives
Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle
venues
Birthday perks – Celebrate your special day with a paid day off
Be part of something bigger – Join a global brand that champions diversity,
inclusion, and equal opportunities for all
About the Role
Duties
Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines.
Answer, record, and process all guest calls, requests, questions, or
concerns.
Contact appropriate individual or department as necessary to resolve guest
call, request, or problem.
Supply guests with directions and information regarding property amenities,
services,



and hours of operation, and local areas of interest and activities.
Skills & Experience
Responsible Service of Alcohol from Nationally Accredited Training provider
(RSA)
I'm Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day,



we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Marriott team will be there to support your growth.
? Please consider applying even if you don't meet 100% of what's outlined ?
Key Responsibilities
Operating telephone switchboard
Processing guest calls and requests
️ Providing information to guests
Key Strengths
Responsible Service of Alcohol (RSA)
️ I'm Alert Food Safety Certification
? Customer service experience
A Final Note: This is a role with Marriott not with Hatch.

📌 Service Experience Agent (Perth)
🏢 Marriott International
📍 Perth