Scheduling Co‐ordinator / Claims Assistant
We're looking for a positive, organised Scheduling Co‐ordinator / Claims Assistant to help keep our restoration projects running smoothly.
You'll be the key link between our technicians, clients, and insurers — making sure jobs are booked, claims progress on time, and communication stays clear.
The Scheduling Co‐ordinator / Claims Assistant is a key player within our operations team, supporting both our main Scheduler and our Claims Assistant to ensure workflow runs smoothly across all restoration projects.
This role sits at the centre of our daily operations — coordinating job allocations, maintaining explicit communication, and helping keep technicians, clients, and insurers aligned.
You'll provide essential administrative and scheduling support that enables the team to deliver high‐quality service, uphold strong customer relationships, and maintain the reputation we fiercely protect.
If you thrive in a fast‐paced environment and enjoy being the person who keeps everything moving seamlessly, this role is an integral part of our success.
Your Day‐to‐Day
Booking and managing technician schedules
Updating clients and insurers on job progress
Assisting with claims paperwork, reports, and documentation
Coordinating trades and suppliers




Supporting the team with general admin and workflow management
Coordinating, scheduling, and allocating jobs to field technicians
Ensuring technicians are organised, prepared, and delivering high‐quality service
Overseeing daily job completion and managing follow‐up tasks
Forecasting workload 2–3 days ahead to maintain smooth workflow
Responding to issues that arise during service delivery
Communicating with customers confidently, kindly, and conscientiously — customer service is a top priority
Maintaining excellent record‐keeping, notes, and booking accuracy
Completing adhoc tasks that support clients, technicians, and managers
You'll Succeed If You
Love organising and keeping things moving
Communicate confidently and professionally
Enjoy helping customers during stressful situations
Have strong attention to detail
Can juggle multiple tasks without losing accuracy
Have experience in scheduling, insurance, or restoration (bonus)
Why Join Us?
Supportive team that values collaboration
Training provided — we'll teach you the industry
Growth opportunities as our company expands
A role where your organisation skills truly make a difference
#J-*****-Ljbffr

📌 Scheduling Coordinator (Melbourne)
🏢 Storm Restoration Services
📍 Melbourne