Job Category: Support Workers & Community Workers
Make a meaningful difference for families when it matters most.
Centacare North Queensland is a not-for-profit organisation delivering counselling, family support, disability services, youth programs, crisis housing, education and community services across North Queensland, including Townsville, Ayr, Bowen, Mount Isa, Cloncurry and Normanton.
We are seeking aFamily Support Officerto join ourBRDIGE Programin Mount Isa — a secondary family support service focused on early intervention, strengthening family functioning, and reducing risk to children and young people.
Benefits you will enjoy
SCHADS L3Salary from $76,******(dependent on experience and skills)plus$**** paabove award allowance
Salary packagingbenefits up to $15,900 plus $2,650 entertainment allowancewithEziway Salary Packaging
5 Weeks Annual Leave pa+ 17.5% leave loading - that is one week extra
Sign on bonusof $200
Investment inprofessionaldevelopment and trainingincluding practice supervision
Extra Loyalty Leave- 1 additional week of paid leave at both 5 and 6 years of continuous service
Bonus Leavewhen you reach the top pay point within your level
Wellbeing support includingMedibank discountsandaccess toa newWellbeing app called Sonder
CCNQ payfor your Queensland Blue Card andNDIS Worker Screening Card
Job Description
About the role
Working under the guidance of aSenior Practitioner, you will support families experiencing vulnerability by providing practical, culturally responsive early intervention strategies that build resilience, safety, and capacity within the home.
You'll work collaboratively with families and community stakeholders to prevent issues from escalating and to support positive, sustainable change.
Desired Skills and Experience
What you'll be doing
In this role, you will:
Build robust, respectful relationships with families while maintaining professional boundaries




Support family assessments through engagement, observation, and tools such as Family Star
Provide practical strategies to strengthen parenting capacity and promote safe, positive family environments
Assist with parenting education groups and workshops
Deliver culturally appropriate support to diverse families, including Aboriginal and Torres Strait Islander peoples and CALD communities
Maintain accurate client files, case notes, and documentation in line with policy and program requirements
Collaborate with government and non-government services to support families holistically
Identify and elevate safety concerns in line with organisational policy
Participate in supervision, team meetings, professional development, and service planning
What you'll bring
Certificate IV or higher in Community Services(or similar)
Experience working with vulnerable families in a strengths-based, non-judgemental way
Strong communication skills (written and verbal)
Understanding of family functioning across diverse cultural and social contexts
Demonstrated experience or capability in conducting safety and risk assessments
Well-developed organisational and administrative skills
Current (or ability to obtain)Blue CardandNDIS Worker Screening / Yellow Card
Experience in community services, not-for-profit, or faith-based settings
Experience or interest in group work or community education
Ready to make a difference?
If you're passionate about supporting families and creating safer futures for children, we'd love to hear from you.
Centacare North Queensland is a Child Secure and Equal Opportunities Employer.
People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply.
Applicants must have appropriate work rights in Australia.
Centacare North Queensland may commence shortlisting and appoint a suitable candidate prior to the advertised closing date.
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📌 Family Support Officer- Mount Isa
🏢 Centacare North Queensland
📍 Mount Isa