The Prospect
AtMalu Health, we're on an exciting journey of growth and we'd love for you to be part of it.
Our vision is to help transform mental health care across Australia by building apioneeringnetwork of exceptional psychology clinics.Clinician-ledcare sits at the centre of what we do, grounded intrust and respect, all brought to life through acollaborativeculture where both clients and staff can thrive.
You can learn more about us here:
As we grow, we are actively seekingPractice Administrators or Medical Receptionistswho are interested inpart-time (4 days) or full timework.
We are flexible with our roster and hours; however, if you are free from 8am to 4pm and/or 11am to 7pm, that would be ideal.
If you enjoy creating a great client experience, take pride in strong admin and value being part of a supportive, collaborative team,
Our beautiful clinic is inBrighton, close to public transport and local shops.
In this role you will:
You'll be essential in keeping our clinic running smoothly day to day.
This is a hands‐on role for someone who brings calm, care and precision and who enjoys building order and consistency in a quick‐paced environment.
You'll be welcoming clients to our clinic - managing client intake, supporting clinicians with their admin, and ensuring workflows are efficient and client‐focused.
Manage client enquiries, intake, bookings, waitlists, reminders and cancellations
Maintain accurate client records, documents and data quality in the practice management system




Coordinate referrals and communication with referrers and external stakeholders as authorised
Oversee billing and payments, including Medicare/private claiming workflows
Keep clinic operations running: rooms, calendars, capacity, supplies and daily admin logistics
We would love to hear from you if you have:
2+ years' experience in medical/allied health (ideally psychology) reception or practice administration
Strong admin discipline: diary management, multitasking, prioritising, reliable follow-through
Confident with practice management systems and Microsoft Office (Outlook/Word/Excel)
Working knowledge of billing, payments and debtor follow-up (Medicare/NDIS/TAC/private health desirable)
Willing to obtain a WWCC (employee version) and National Police Check
Why You'll Love Working With Malu
At Malu Health, we believe in taking care of our people as much as we care for our clients.
Here are some of the ways we support staff at work:
Extra leave: 5 wellbeing days + up to 6 weeks paid leave (pro rata)
Social purpose: Stability and purpose in a client-facing, business-critical role
Referral bonuses: rewarding you for connecting us with good people
A collaborative team: supportive colleagues and a growing network with opportunities to broaden your scope over time
If you're looking for meaningful work, in an environment that cares for you too, you may have found the right place.
If you're passionate about making a difference and want a workplace that will support you while you do it, we'd love to hear from you.
If you have any questions before applying, feel free to email ******
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📌 Practice Admin/Medical Receptionist (Melbourne)
🏢 Malu Health
📍 Melbourne