Work at Dementia Australia and be part of a passionate team committed to making a difference.
We value our people and are proud to offer flexibility, extra leave entitlements, attractive salary packaging options and employee support programs.
About the role
Full time permanent position based in North Ryde, NSW.
Will be required to participate in an on-call roster and occasionally required to work outside of business hours.
Reporting directly to the Manager Helpline Services, you will be responsible for:
Providing leadership and support to the team to accomplish goals and objectives of the Helpline, and other programs and services
Managing day to day operations of the team, with a focus on meeting client needs and ensuring client satisfaction
Implementing administrative procedures to improve program efficiency, and coordinate rostering based on operational needs
Addressing and escalating system/process issues affecting operations
Documenting and reporting all aspects of service delivery, upholding professional knowledge and standards to ensure high-quality provision
Actively engaging in service evaluations, planning, development, and innovation
Leading members in the team to ensure high-standard performance, by conducting performance reviews and providing meaningful feedback regularly
Fostering positive relationships within the team, and across all national departments
What is in it for you?




Salary benefits:We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment advantages.
Leave allowances:In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, paid days off during our end of year closure period (if these fall within your regular work days), enhanced personal leave and extended parental leave for all parents.
You will also receive 17.5% annual leave loading and the option to purchase additional leave.
Work/life balance:Flexible, hybrid work arrangements.
Employee benefits:Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free, confidential counselling for you and your family.
Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave.
About you
To be successful in this role, we are looking for someone with the following:
A relevant qualification in a health-related field and/or significant experience working with clients in the delivery of community-based services
Experience in team leadership including mentoring and developing people in a positive and inclusive manner
Experience leading a team in a call centre environment or telephone-based service




Experience working with people living with dementia and their carers and families with an understanding of relevant Service Systems, including My Aged Care and the National Disability Insurance Scheme
Experience and competency using IT systems, data bases/CRM and developing processes for human service delivery
A high level or verbal and written communication skills and interpersonal skills
Demonstrates inclusive behaviour, respectfully listens, values and acknowledges others
Ability to motivate and develop capability through mentorship, fostering continuous learning and improvement
Our culture statements
We are aligned in ourPurpose
We lead with ourHeadandHeart
We work togetherCollaboratively
About us
Dementia Australia is the national peak body and source of trusted information, education and services for the over 446,500 Australians living with dementia, and the almost 1.7 million people involved in their care.
We advocate for positive change and support vital research.
We are here to support people impacted by dementia, and to enable them to live as well as possible.
Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.
For specific role enquiries, please contact ******
Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in theAbout yousection, will not be considered.
#J-*****-Ljbffr

📌 Team Leader National Dementia Helpline (Sydney)
🏢 Dementia Australia Vic Division
📍 Sydney