Customer Service Officer | Temporary Opportunities Across Melbourne
Location:Variety of roles across Metro Melbourne
Rate:$*****
Duration:Most contracts are between 3-6 months
Hours:Part time and full-time opportunities
Public Sector Peopleare currently partnering with a number of Local Government organisations across Melbourne to recruit experiencedCustomer Service Officersfor a variety of temporary assignments.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.
We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils.
Assignments vary in length and offer the opportunity to make a positive impact within the community.
Key Responsibilities
Respond to customer enquiries, requests and complaints via phone, email and face-to-face interactions
Deliver a high standard of customer service while maintaining professionalism and empathy




Resolve customer enquiries at first point of contact wherever possible
Accurately record customer interactions and requests within council systems
Liaise with internal departments to ensure customer enquiries are resolved efficiently
Handle difficult conversations with discretion and professionalism
About You:
Previous experience in a contact centre and/or customer-facing role, ideally within a government environment
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
A positive, customer-first mindset
Solid computer skills and confidence navigating multiple systems
Desirable Experience
Local Government experience
Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms
We look forward to hearing from you!
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📌 Customer Service Officer (Melbourne)
🏢 Public Sector People
📍 Melbourne