Manufacturing Growth Hub Pty Ltd – Lilydale VIC
Join a Growing Business Supplying Australia's Fastest Growing Industry
Our client is a specialist supplier of glycol solutions to commercial, industrial and data centre customers across Australia.
With the rapid growth of AI and data centre infrastructure, we're experiencing strong demand and are looking for a highly organised, customer‐focused team member to support our growing customer base.
This is a fantastic opportunity for someone who enjoys variety, loves helping customers and can keep multiple tasks moving at once.
About the Role
This is a hands‐on role that combines customer service, administration, sales support and account coordination.
You'll be the central point of contact for customers, helping ensure enquiries, quotations, orders and deliveries are handled quickly and professionally.
No glycol industry experience is required.
We are looking for the right person with the right attitude, communication skills and willingness to learn.
Key Responsibilities
Respond to customer phone and email enquiries
Prepare and send quotations
Follow up quotes and customer requests
Process orders and update customer records
Coordinate deliveries and logistics
Liaise with suppliers, freight companies and customers
Maintain accurate CRM and sales records
Support the sales team with administrative tasks
Resolve customer issues promptly and professionally




Build strong relationships with existing customers
Assist with general office administration
About You
You are someone who:
Is highly organised and detail‐oriented
Communicates confidently with customers and suppliers
Learns quickly and takes initiative
Thrives in a fast‐paced environment
Has strong computer and technology skills
Can juggle multiple priorities without dropping the ball
Has a positive, can‐do attitude
Is professional, reliable and trustworthy
Enjoys solving problems and helping people
Preferred (but not essential)
Customer service experience
Internal sales experience
Administration experience
CRM software experience
Experience in industrial, manufacturing, construction, logistics or wholesale industries
What We Offer
Competitive salary package
Supportive and friendly team environment
Secure, growing business
Variety and responsibility in your role
Opportunity to grow with the company
Exposure to exciting projects in the rapidly expanding data centre industry
Why Join the team?
Our client is a growing Australian business that prides itself on delivering exceptional service and practical solutions to our customers.
You'll be joining a team where your contribution matters and where you'll have the opportunity to make a real impact as the business continues to grow.
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📌 Customer Service & Sales Support Coordinator (Melbourne)
🏢 The Manufacturing Growth Hub
📍 Melbourne