Love having a chat on the phone and helping people all day?
If you're the type of person who's always told you've got a great phone manner and a bubbly personality, we want to hear from you.
Why you'll love this role
No sales experience needed – full training provided
Competitive salary: $65K–$72.5K + Super + annual increases for hitting KPIs
Supportive, fun team culture – you'll always have someone to help you out
Clear career path – opportunity to grow into Office Manager or Team Leader
Stable, long-term role with a growing company
Monday to Friday only – 9:15am–5:45pm
Birthday off, paid
Easy commute – ample free parking and plenty of public transport nearby
About SPS Property Services
SPS Property Services is one of the fastest-growing home maintenance businesses in Sydney, specialising in plumbing and roofing.
We're a one-stop shop for all trades under one roof and have been operating for over 15 years.
You'll be the first point of contact for our customers, working closely with our scheduling manager and wider office team to make sure every caller has a great experience.
What you'll be doing
This role is perfect for someone who loves being on the phone and keeping busy in a fast-paced environment.
Your day-to-day will include:
Answering inbound calls from new and existing customers




Taking bookings and helping schedule jobs
Following up on jobs and quotes over the phone
Supporting our dispatcher with scheduling and customer updates
Making follow-up calls after job completion to check customers are happy
Doing straightforward job completion checks and admin tasks
Working towards explicit weekly goals and KPIs
Taking initiative and owning your day – you'll have full autonomy to make the role your own
About you
You don't need to be a seasoned salesperson – we're looking for someone who:
Loves talking to people and building rapport quickly
Has awarm, clear phone mannerand great communication skills
Is naturallyempatheticand enjoys helping customers
Can multitask and stay organised in a busy environment
Is happy to learn, take feedback on board and grow with the role
Can think for themselves and take initiative day-to-day
Experience in customer service, sales, retail, hospitality or call centres is a bonus, but not essential if you've got the right attitude and personality.
Training & Support
You'll receive extensive on-the-job training, plus clear manuals and processes to help you learn how our company works.
We'll support you so you can hit the ground running and feel confident in the role.
#J-*****-Ljbffr

📌 Customer Service & Bookings Consultant (New South Wales)
🏢 SPS Property Services Group
📍 New South Wales