Assistive Technology Service & Delivery Officer - Make a Real Difference
Assistive Technology Service & Delivery Officer
Scooters and Mobility West Melbourne | Melton, VIC Casual, with pathway to full-time after 6 months Make a Real Difference in People's Lives
About the role
Help people maintain their independence
Scooters and Mobility West Melbourne is seeking a friendly, reliable and practical assistive technology service & delivery officer to join our growing business.
This position will initially be offered on a casual basis.
Following a successful six-month period, there will be an opportunity to transition into a permanent full-time contract, subject to satisfactory performance and ongoing business requirements.
This is much more than a delivery role.
You will help older Australians and people living with disabilities access mobility and daily-living equipment that improves their independence, safety and quality of life.
You will support customers in our showroom and community by delivering, assembling, demonstrating and maintaining mobility and assistive technology equipment.
Your responsibilities will include:
Delivering and collecting mobility and assistive-technology equipment
Assembling, installing and setting up equipment safely
Demonstrating equipment features and safe operation to customers and families
Providing professional customer service in the showroom, over the phone and in the community
Assisting customers to understand available mobility and daily-living products
Completing basic equipment adjustments, servicing and troubleshooting
Inspecting products before delivery and following collection
Loading and unloading scooters, wheelchairs, lift chairs and other equipment
Maintaining accurate delivery, collection and service records
Assisting with stock control, incoming deliveries and showroom displays
Keeping the showroom, warehouse and delivery vehicle clean and organised
Communicating with occupational therapists, care providers,



support coordinators and family members
Escalating technical, equipment or safety concerns when required
Following workplace health and safety, manual-handling and infection-control procedures
About you
We are looking for someone who is caring, dependable, practical and comfortable combining customer service with hands-on work.
The successful applicant will ideally have:
A current unrestricted Australian driver licence
A safe and responsible driving history
Strong customer service and communication skills
Confidence working with older people and people living with disability
Practical skills and confidence using basic hand tools
The physical ability to safely load, unload and move mobility equipment
Strong organisation and time-management skills
Basic computer skills and the ability to maintain accurate records
A qualified, patient and respectful approach
The ability to work independently and as part of a growing team
Flexibility to assist with showroom duties, deliveries and equipment servicing
Experience in mobility equipment, assistive technology, medical equipment, deliveries, warehousing, retail, aged care, disability services or technical servicing will be highly regarded.
Full product and equipment training will be provided to the right person.
Mandatory requirements
The successful applicant will be required to provide or obtain the following:
National Police Check
NDIS Worker Screening Check, where required
Evidence of Australian working rights
Current Australian driver licence
Suitable professional references
What We Offer
Casual position to start, $***** per hour + super (based on experience)
Pathway to full-time employment - strong performers will be offered a full-time contract after 6 months
The opportunity to grow with a new local business from the ground up
A supportive, close-knit team environment
Ongoing training and development in assistive technology and mobility equipment
The genuine satisfaction of helping people regain independence every day
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📌 Assistive Technology Service & Delivery Officer – Make A Real Difference (Melbourne)
🏢 Pearl Home Care
📍 Melbourne