Converged Medical Solutions is a managed services provider specialising in cybersecurity and Microsoft 365 solutions for healthcare, government, and commercial organisations across Australia.
We are seeking an experienced Computer Network and Systems Engineer to plan, develop, deploy, and optimise network and system services across our client base.
The role takes responsibility for configuration management and operational readiness of network systems — particularly in environments with multiple operating systems and configurations — and provides troubleshooting and fault-finding services for network problems.
The successful candidate will also coordinate our offshore BPO partner operations and support healthcare clients running clinical practice management systems.
This is a full-time, permanent position.
Key Responsibilities
Analyse, develop, interpret, and evaluate complex system design and architecture specifications, data models, and diagrams in the development, configuration, and integration of computer systems
Research, analyse, evaluate, and monitor network infrastructure to ensure networks are configured to operate at optimal performance
Assess and recommend improvements to network operations and integrated hardware, software, communications, and operating systems
Provide specialist skills in supporting and troubleshooting network problems and emergencies
Install, configure, test, maintain, and administer new and upgraded networks, software database applications, servers, and workstations
Provide network programming in support of specific business needs and requirements
Prepare and maintain procedures and documentation for network inventory,



and record diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
Monitor network traffic, activity, capacity, and usage to ensure continued integrity and optimal network performance
Cybersecurity & Cloud Services
Implement and manage cybersecurity solutions aligned with the Essential Eight maturity model
Manage and maintain Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, and Entra ID
Administer and optimise Azure cloud services, Windows Server, and Active Directory environments
Conduct quality assurance processes for system infrastructure and client service delivery
Provide technical support for healthcare practice management systems including Best Practice and Karisma
Assist healthcare clients with application configuration, updates, data migrations, and integrations
Troubleshoot connectivity, database, and performance issues specific to clinical software environments
Ensure healthcare IT environments meet relevant compliance and data security requirements
Liaise with software vendors and healthcare practice managers to resolve application-level issues
BPO Partner Coordination
Act as the primary operational contact for the offshore BPO provider in the Philippines




Monitor partner performance, quality metrics, and adherence to contractual SLAs
Conduct regular governance and performance reviews with BPO leadership
Lead service improvement initiatives, knowledge transfer, and cross-team training
Maintain alignment between BPO processes and Converged service standards
Required Skills and Experience
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field (or equivalent experience of 5+ years)
Demonstrated experience in network and systems engineering across enterprise environments
Solid knowledge of network infrastructure design, configuration, monitoring, and optimisation
Proficiency in Microsoft 365 administration (Exchange, SharePoint, Teams, Intune, Entra ID)
Experience supporting healthcare practice management software such as Best Practice, Karisma, or similar clinical systems
Experience with cybersecurity frameworks, particularly the Australian Essential Eight
Proficiency in Windows Server, Active Directory, and Azure cloud services
Experience coordinating or managing offshore/BPO teams, including performance monitoring and SLA governance
Strong troubleshooting and fault-finding skills across networks, systems, and applications
Excellent communication skills with the ability to liaise with clients, vendors, and cross-cultural teams
Experience working in managed services or MSP environments
Familiarity with Australian healthcare IT compliance requirements
Experience with remote monitoring and management (RMM) tools and PSA platforms
#J-*****-Ljbffr

📌 Computer Network And Systems Engineer (Hobart)
🏢 CMSG
📍 Hobart