About the Role
We are seeking an experienced Senior Technical Claims Lead - Property to join our Claims team in Brisbane.
This is a senior technical and client advocacy role where you will lead and support the management of complex claims, work closely with brokers and account management teams, and provide technical guidance across claims matters.
The role supports both local and national claims teams and includes mentoring and developing team members.
You will play a key role in delivering outstanding client outcomes, particularly on complex or contentious claims.
Working closely with clients, insurers, loss adjusters, brokers and internal stakeholders, you will progress claims, interpret policy coverage, negotiate outcomes and help deliver a market leading claims experience.
This role is ideal for a seasoned claims professional who enjoys solving complex problems, influencing outcomes and acting as a trusted adviser to clients and colleagues.
You will also contribute to broader claims initiatives, support insurer performance discussions and help strengthen claims capability across the business.
Key Responsibilities
You will:
Lead the management and advocacy of complex claims matters across a corporate client portfolio
Provide specialist claims advice to clients, brokers and claims colleagues
Interpret policy wording and claim circumstances to maximise coverage outcomes for clients
Liaise with clients, insurers and service providers to progress claims and resolve issues efficiently
Support brokers by providing technical expertise during new business opportunities, renewals and client discussions
Mentor and coach claims colleagues, sharing knowledge and supporting capability development
Build strong relationships with branch leaders, brokers, insurers, loss adjusters and key stakeholders
Contribute to claims working groups, insurer performance reviews and continuous improvement initiatives
About You
You are a highly experienced insurance claims professional with strong technical capability and the confidence to influence outcomes across clients,



brokers, insurers and internal stakeholders.
To be successful in this role, you will bring:
Significant experience managing complex commercial or corporate claims
Robust technical claims management and advocacy capabilities, including preparing claims submissions
Exceptional stakeholder management and negotiation skills
Proven ability to navigate and resolve complex or contentious matters
Strong communication skills and the ability to influence at all levels
Experience building effective working relationships across diverse stakeholder groups
Sound understanding of insurance products and markets, ideally including ISR
Insurance broking compliance knowledge, highly regarded
A coaching mindset and genuine passion for developing others
You will ideally hold ANZIIF qualifications or equivalent industry credentials, with advanced qualifications viewed favourably.
Why Join Gallagher?
At Gallagher, you will be part of a high performing and collaborative team where your expertise can have a direct impact on client outcomes.
Gallagher Benefits – we offer great benefits and career development opportunities
we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.
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Gallagher was founded by Arthur J Gallagher in a basement office in Chicago in ****.
Our Global Chairman, CEO and President, J Patrick Gallagher – Arthur's grandson – started as an intern in **** and has worked to carry on his family legacy.
Gallagher has remained true to its origins and places a strong emphasis on maintaining a family feel, making it a unique culture for a global organisation.
Our Australian branch network includes 32+ branches, and we partner with more than 100,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.
Gallagher was founded by Arthur J Gallagher in a basement office in Chicago in ****.
Our Global Chairman, CEO and President, J Patrick Gallagher – Arthur's grandson – started as an intern in **** and has worked to carry on his family legacy.
Gallagher has remained true to its origins and places a strong emphasis on maintaining a family feel, making it a unique culture for a global organisation.
Our Australian branch network includes 32+ branches, and we partner with more than 100,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion.
We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.
We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
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📌 Senior Technical Claims Lead – Property (Queensland)
🏢 @
📍 Queensland