Operations & Customer Coordinator — ClickDeck
Full-time or part-time (4 days/week) considered
ClickDeck designs and supplies engineered modular decking products & building systems — smarter, longer-lasting alternative to timber deck frames.
We're growing fast and always refining how we do things.
We're looking for a full-time Operations & Customer Coordinator to be the steady point of contact for our customers from enquiry through to delivery and after-care.
Customer communication is central to this role
Owning the customer journey end-to-end — from initial enquiry and quote, through to final delivery, and any after-care or during-care of the build
Following up on outstanding quotes to help convert them into confirmed orders — not pushy, just warm and helpful
Following up with customers at key points in their order journey to keep them informed, reassured, and confident in their decision
Answering incoming calls and being a genuinely helpful first point of contact
Resolving customer issues (like freight or delivery queries) calmly and clearly
Making customers feel looked after, not chased — a good experience here is what turns into referrals and repeat business
You'll also handle the coordination that keeps orders on track
Reconciling incoming payments and updating HubSpot deal stages accordingly
Invoicing customers via Xero
Processing orders and invoices
Ordering materials from suppliers and tracking lead times




Managing freight — bookings, tracking, and resolving delivery issues
Organising sample requests for customers
Triaging quote requests to the right estimator
Creating pack lists from invoices for the warehouse team
Order confirmations, chasing deposits, and tracking dispatch dates
Matching supplier invoices and receipts, and managing petty cash
Checking in post-delivery to make sure the build is going smoothly and resolving any after-care issues
What we're looking for
A natural communicator — warm, clear, and reassuring on the phone
Comfortable and confident making and taking calls as part of the day‐to‐day
Strong organisational skills — think "office manager" level attention to detail and follow-through
Genuine comfort talking about product and building customer confidence, without being pushy or "salesy"
Experience with Xero and CRM systems (HubSpot experience a bonus)
A calm problem‐solver who can handle logistics hiccups without rattling the customer
High computer literacy — confident across multiple software systems day to day
Strong multitasking ability — comfortable juggling calls, orders, and admin without losing track
A bit of technical curiosity — comfortable getting your head around how our product works so you can explain it confidently to customers
Full-time or part time (4 days/week) considered
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📌 Operations & Customer Coordinator (Melbourne)
🏢 Clickdeck
📍 Melbourne