Service Delivery Coordinator (Allied Health)
Valens Care Pty Ltd – Eight Mile Plains QLD
This role is an operational owner of service delivery, responsible for ensuring the right clinician provides the right service at the right time while consistently meeting contractual obligations and delivering an exceptional customer experience.
Working closely with our Operations Manager, Team Leaders and administration team, you'll coordinate referrals, clinician allocation, scheduling and service delivery to ensure patients receive timely, high-quality care while supporting clinicians to work efficiently.
You will take ownership of the end-to-end coordination of our services, ensuring every referral progresses efficiently from intake through to service delivery, reporting and completion.
A key focus of the role is ensuring our contractual service level agreements (SLAs) are consistently achieved, while maintaining an exceptional experience for clients and referral partners.
Unlike a Team Leader, this role focuses onservice delivery and operational excellence, rather than staff performance management or clinical supervision.
You will also maintain a small clinical caseload, allowing you to stay connected to patient care while providing clinical coverage when required.
About the Role
This role is an operational owner of service delivery, responsible for ensuring the right clinician provides the right service at the right time while consistently meeting contractual obligations and delivering an exceptional customer experience.
Working closely with our Operations Manager, Team Leaders and administration team, you'll coordinate referrals, clinician allocation, scheduling and service delivery to ensure patients receive timely, high-quality care while supporting clinicians to work efficiently.
You will take ownership of the end-to-end coordination of our services, ensuring every referral progresses efficiently from intake through to service delivery, reporting and completion.




A key focus of the role is ensuring our contractual service level agreements (SLAs) are consistently achieved, while maintaining an exceptional experience for clients and referral partners.
Unlike a Team Leader, this role focuses onservice delivery and operational excellence, rather than staff performance management or clinical supervision.
You will also maintain a small clinical caseload, allowing you to stay connected to patient care while providing clinical coverage when required.
Key Responsibilities
Coordinate incoming referrals across Physiotherapy, Occupational Therapy and Podiatry
Allocate referrals to clinicians based on location, capacity and clinical suitability
Work closely with the administration team to optimise scheduling and minimise travel
Monitor clinician capacity and proactively manage waiting lists
Ensure reports and documentation are completed within expected timeframes
Manage day-to-day service delivery issues and resolve scheduling challenges
Liaise with support coordinators, care providers, hospitals, case managers and clients
Monitor contract and funding requirements to ensure compliance
Identify operational bottlenecks and implement process improvements
Provide clinical support and urgent service coverage when required
Work alongside the Operations Manager to continually improve service efficiency and patient experience
Own and monitor service delivery performance against customer contracts and Service Level Agreements (SLAs), ensuring assessments, appointments, reports and communication are completed within agreed timeframes.




Proactively identify referrals at risk of breaching contractual timeframes and coordinate clinicians, administration and external stakeholders to ensure timely delivery.
About You
We're looking for someone who enjoys solving problems, coordinating people and improving systems just as much as delivering excellent clinical care.
You'll ideally have:
AHPRA registration as a Physiotherapist, Occupational Therapist or Podiatrist
Minimum 3 years clinical experience
Robust understanding of community allied health service delivery
Excellent organisational and prioritisation skills
Confidence managing competing priorities in a fast-paced environment
Outstanding communication skills with clinicians, referrers and clients
Ability to think proactively and make sound operational decisions
A passion for improving healthcare systems and patient outcomes
Leadership or operational experience is highly regarded but not essential.
Why Join Valens Care?
Be part of a rapidly growing allied health organisation
Transition into an operational leadership pathway while maintaining clinical skills
Work closely with senior leadership and contribute to strategic decision-making
Genuine opportunity to shape how services are delivered
Supportive multidisciplinary team culture
Dedicated administration and Allied Health Assistant teams supporting clinicians
Flexible working arrangements
Professional development opportunities
Company vehicle available for work-related travel
Competitive salary based on experience
This Role Is Perfect For Someone Who...
Wants to step into healthcare leadership without becoming a full-time manager.
Enjoys improving systems and making services run more efficiently.
Likes solving operational problems and coordinating multidisciplinary teams.
Wants to make a broader impact than through clinical work alone.
#J-*****-Ljbffr

📌 Service Delivery Coordinator (Allied Health) (Queensland)
🏢 Valens Care
📍 Queensland