Davies Automotive is seeking an experiencedAdmin and Service Coordinatorto join our team in Dandenong, Victoria.
This is afull-time positionthat plays a crucial role in ensuring the smooth operation of our service department and administrative functions.
You will be at the heart of our business, coordinating service bookings, managing customer communications, and supporting our team to deliver exceptional service to our clients.
This role is essential to maintaining our high standards of customer satisfaction and operational efficiency.
What you'll be doing
Coordinating service appointments and managing the service schedule to optimise workflow and minimise customer wait times
Answering phone calls and emails professionally, addressing customer enquiries and directing them appropriately
Managing customer documentation and service records, ensuring accuracy and compliance with company procedures
Liaising between customers, service technicians and management to ensure clear communication throughout the service process
Processing invoices, quotes and service documentation with attention to detail
Maintaining administrative files and databases, ensuring all information is current and accessible
Supporting the service team with scheduling, parts ordering and other operational requirements
Assisting with reception duties as required to maintain a welcoming environment
Project Management Assistance and Sales Support
What we're looking for
Proven experience in an administrative or service coordination role, preferably within the automotive or similar service-based industry
Strong organisational and time management skills,



with the ability to manage multiple priorities and meet deadlines
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members
Proficiency with computer systems and software, including experience with service management or scheduling systems.
Simpro Experience Advantageous
Attention to detail and accuracy in managing documentation and data entry
A professional and courteous manner with strong customer service orientation
Ability to work effectively as part of a team in a fast-paced environment
Problem-solving skills and the ability to take initiative when required
Flexibility and adaptability to support changing business needs
About us
Davies Automotive is a trusted automotive service provider committed to delivering high-quality service and customer satisfaction.
With our experienced team and modern facilities in Dandenong, we pride ourselves on professional workmanship, reliability and building long-term relationships with our customers.
We foster a collaborative work environment where our team members are valued and supported to achieve their best.
What we offer
A supportive and collaborative work environment where your contributions are valued
Ongoing training and career development opportunities to enhance your skills
Full-time employment providing stability and security
The opportunity to work with a professional team in a well-established business
A role that directly impacts customer satisfaction and business success
Our working Hours are 7am - 3:30pm Monday - Friday.
Morning start time is flexible.
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📌 Admin And Service Coordinator (Melbourne)
🏢 Davies Automotive
📍 Melbourne