National Home Loans Group
Braybrook, Melbourne VIC
Full Time
Mortgage Specialist (Sales & Client Support)
Looking to build a career in finance?
We're looking for someone who enjoys talking to people, loves keeping things organised, and wants to be part of a small, high-performing team.
This isn't your typical mortgage broking role.
You don't need years of broking experience or an existing client book.
What you do need is confidence on the phone, strong organisation skills, and the ability to keep multiple files moving at once.
We're a boutique mortgage brokerage specialising in complex lending solutions.
Every day is different, and every client has a unique story.
You'll work closely with experienced brokers and processors while learning the industry from the ground up.
You'll become the first point of contact for many of our clients and play a key role in guiding them through the early stages of their finance journey.
About the role
Your day will be a combination of customer service, phone-based sales, administration and file management.
You'll be responsible for:
Calling new enquiries and qualifying clients
Following up warm leads and previous enquiries
Booking appointments for brokers
Collecting supporting documents from clients
Managing client communication throughout the application process
Updating our CRM and lender systems
Liaising with lenders, solicitors and other stakeholders
Following up outstanding items to keep files progressing
Supporting the team from initial enquiry through to settlement




This is a hands-on role where you'll spend plenty of time on the phone while also managing your own workload and client files.
About you
We're far more interested in attitude than experience.
You'll be someone who:
Loves speaking with people
Is confident making outbound calls
Is highly organised and enjoys following processes
Can juggle multiple tasks without dropping the ball
Has strong written and verbal communication skills
Takes ownership and follows things through
Learns quickly and enjoys being challenged
Wants a long-term career rather than "just another job"
Experience in any of the following would be highly regarded
Mortgage broking support
Banking
Customer service
Administration
Call centre
Real estate
Conveyancing
Finance or lending
If you've never worked in mortgage broking but believe you'd be a excellent fit, we'd still love to hear from you.
About us
National Home Loans Group is a boutique finance brokerage that specialises in complex lending scenarios where mainstream banks often can't assist.
We're a close-knit team of three looking for our fourth team member.
You'll receive hands-on training, genuine support, and the opportunity to build a long-term career within our business.
Our office is located in Braybrook within Melbourne's western industrial precinct, with plenty of onsite parking.
What we offer
Full-time permanent position
Comprehensive on-the-job training
Career progression into mortgage broking and finance
Supportive, small team environment
Modern systems and structured workflows
No weekend work
Free onsite parking
#J-*****-Ljbffr

📌 Mortgage Specialist (Customer Support) (Melbourne)
🏢 National Home Loans Group
📍 Melbourne