BSS Group is a well established and highly regarded firm of building and engineering consultants based in Melbourne.
Founded in ****, we have built a strong reputation for delivering expert building inspection services across a wide range of property types.
Each year, we conduct over 8,000 inspections and our business continues to grow.
BSS fosters a supportive, collaborative workplace culture built on care, respect, and integrity, with a strong focus on staff wellbeing, continuous learning, and development.
About the Role:
Part-time | 5 days per week | Flexible shorter days | Opportunity to progress to a full time role
As a Client Services Coordinator at BSS Group, you will play a key role in managing client enquiries and facilitating a seamless process from initial contact through to job allocation.
Serving as a vital link between our clients and internal teams, you will ensure that client needs are clearly understood and that the appropriate services are delivered in a timely and professional manner.
Your strong interpersonal skills, high attention to detail, and proactive approach will contribute directly to client satisfaction and support the ongoing growth of the business.
This role is an ideal position for someone looking to build a long-term career within a respected and growing organisation.
POSITION RESPONSIBILITIES
Client Communication:
Serve as the primary point of contact for clients, clarifying the job scope and providing preliminary advice, where appropriate
Develop and deliver quotes that accurately reflect the client's needs, promptly and professionally.




Inspection Coordination and workflow management:
Collaborate with clients, external stakeholders and consultants to ensure reports are allocated to the relevant consultant and completed in advised timeframes.
Documentation and administration:
Maintain accurate and up-to-date client records and documentation
Prepare monthly sales reports
Manage invoicing and accounts receivable
Assist with other administration duties when required
Client Feedback:
Gather client feedback and insights to identify areas for improvement in service delivery
Gather client testimonials for marketing purposes
Contribute ideas and suggestions to enhance processes, workflows, and overall client experience
REQUIREMENTS, SKILLS AND ATTRIBUTES
Proven experience in a client-facing role, ideally within the construction sector
Adaptable learner, capable of developing a comprehensive understanding of our service offerings and relevant industry specific knowledge
Excellent skills in all Microsoft 365 apps and ability to learn other database related software
Team player who can collaborate effectively with colleagues across different departments
Strong communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical clients
Exceptional organisational skills and attention to detail
Customer-focused mindset with a commitment to exceeding client expectations
Problem-solving skills and the ability to navigate challenging situations diplomatically
#J-*****-Ljbffr

📌 Client Services Coordinator (Melbourne)
🏢 BSS Group
📍 Melbourne