Technical Support Specialist
Vermont, Vic,Australia ****
Eligibility:Must hold Australian Permanent Residency(no sponsorship).
Must belocatedclose to Vermont (Australia) ****and hold a current Victorian driver'slicence.Location:Vermont, Vic,Australia ****(Hybrid role)Hours: 10:00am - 6:00pm AEDT
About the Role
XRHealthAustralia is seeking a Technical Support Specialist to join our Vermont-based team.
This role supports both clinicians and patients in using our virtual reality (VR) technology for healthcare applications, while also managing andmaintainingVR devices and systems in our office.
The ideal candidate is a hands-on problem solver with a strong background in MSP environments, Active Directory, Microsoft 365 administration and HubSpot.
You will be the primary technical point of contact forXRHealthAustralia, responsible for:
Identity & access management
Microsoft 365 and Active Directory administration
End-user device setup and lifecycle
Clinician and patient technical onboarding
Coordination with global IT team
You'llwork independently in office in Vermont while collaborating with international teams to ensure our systems, users, and devicesoperatesecurely and efficiently.
Key Responsibilities
Identity, Access & Security
AdministerOkta(application assignment, role management, MFA resets, login troubleshooting)
ManageXRHealthplatform access for clinicians and patients
User provisioning and de-provisioning across systems
VPN setup and access support
Microsoft 365 & Active Directory
Create, deactivate, and manage user accounts
Group and distribution list management
Password resets and access troubleshooting
Shared mailbox creation and email changes
Microsoft 365 license assignment
Active Directory administration
Domain joining of new devices
Communication & Support Platforms




Zoom account setup and troubleshooting
Zendesk (T3) ticket triage and escalation
Device Management
Manage Meta Quest 3Sheadsets (factory resets, firmware updates, configuration)
Meta Device Manager & ManageXRdevice enrolment and monitoring
Headset refurbishment and preparation for shipping
Headset onboarding for clinicians and patients
Admin & Logistics
Monitor and manage tech inbox
Device shipping and receiving coordination
Maintainaccuratedocumentation of systems and processes
Required Experience
Strong MSP experience - previouswork in a managed service provider (MSP) environment ishighly preferred.
Active Directory and Microsoft 365 administration experience is essential.
Minimum of 2 years of technical support, helpdesk, or IT administration experience.
HubSpot experience is highly desired
Proven troubleshooting skills with both hardware and software systems.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Experience with device configuration, system setup, or IT asset management.
Customer-oriented mindset and ability to work autonomously in a fast-paced environment.
Flexibility to respond to occasional technical emergencies outside of normal working hours.
Mustresidein Victoria, Australia and hold Permanent Residency (no sponsorship).
Valid driver's licence and car.
Highly Regarded
Experience with MDM platforms
Experience with HubSpot
Exposure to healthcare or regulated environments
We Offer
A dynamic and innovative work environment at the intersection of healthcare and XR technology.
Ongoing training in emerging technologies.
Hybrid flexibility - work from home and attend the Vermont office.
The opportunity to make a real impact by supporting clinicians and patients throughcutting-edgeVR healthcare solutions.
#J-*****-Ljbffr

📌 Technical Support Specialist (Melbourne)
🏢 XR Health
📍 Melbourne