Venue Operations Manager (Duty Manager) Major Hospitality Venue
Venue Operations Manager (Duty Manager)
Join the Leadership Team of One of Regional Victoria's Largest Hospitality & Entertainment Venues
Are you an experienced hospitality leader who thrives in a fast-paced environment, enjoys leading from the front and takes pride in delivering exceptional customer experiences?
Greystones Recruitment is proud to be partnering with one of Regional Victoria's most respected and established hospitality venues to recruit an outstanding Venue Operations Manager (Duty Manager).
This is an exciting opportunity to join a large-scale operation where no two days are the same.
With multiple hospitality outlets, dining areas, bars, gaming facilities and entertainment spaces, you'll be part of a professional management team responsible for ensuring the venue delivers an exceptional experience to its members and guests.
If you enjoy being where the action is rather than behind a desk, this could be the opportunity you've been looking for.
The Opportunity
As the Venue Operations Manager (Duty Manager), you will oversee the day-to-day operation of the venue during your shift, ensuring exceptional customer service, robust team leadership and smooth operational performance across all areas.
This is a hands-on leadership role where you'll be highly visible, supporting your team, engaging with customers and ensuring the venue continues to operate to the highest standards.
Key Responsibilities
Lead and motivate hospitality teams across the venue
Deliver outstanding customer service and resolve customer enquiries professionally
Oversee food and beverage, gaming and general venue operations
Ensure compliance with RSA, gaming and venue procedures




Coach, mentor and support team members
Maintain high presentation and operational standards
Liaise with department managers to ensure the smooth running of each shift
Respond confidently to changing priorities in a busy environment
Promote a positive, professional and customer-focused culture
About You
To be successful, you'll bring:
Previous experience as a Duty Manager, Assistant Venue Manager or in a similar hospitality leadership role
Outstanding leadership and communication skills
The ability to remain calm, organised and decisive in a fast-paced environment
A passion for delivering exceptional customer experiences
Strong organisational and problem-solving skills
Current RSA Certificate
Current Victorian Gaming Licence (or the ability to obtain one)
Flexibility to work a rotating roster, including evenings, weekends and public holidays
What's on Offer
Join one of Regional Victoria's most recognised hospitality venues
Work within a professional and supportive management team
A varied and rewarding leadership role where no two shifts are the same
An opportunity to make a genuine contribution to the success of a large, high-performing venue
Competitive salary package based on experience
Why You'll Love This Role
This is more than a traditional Duty Manager position.
It's an chance to be part of the leadership team in a venue renowned for its professionalism, energy and commitment to exceptional customer service.
You'll be empowered to lead from the front, support your team and make a real impact every shift.
If you're looking for your next challenge and enjoy the pace and excitement of a busy hospitality environment, we'd love to hear from you.
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📌 Venue Operations Manager (Duty Manager) Major Hospitality Venue (Albury)
🏢 GREYSTONES RECRUITMENT
📍 Albury