LEGEND LINEN AUSTRALIAhas been creating beautiful home textiles for over thirty years, distributed through our iconic National brands; Logan & Mason, Platinum, Private Collection and Davinci.
We wholesale our textile collections into both department & specialty home stores throughout Australia and Recent Zealand.
We are currently seeking anoutstandingCustomer Service Representativeto be based in ourbusyMelbourne office.
The ideal candidates will be personable, professional, a quick learner and have the ability to multi-task.
It is essential that you possess a positive can-do attitude, impeccable phone manners and work well in a team.
Data entry and processing of orders in a timely manner without errors
Handling inbound and outbound phone calls, responding to customer queries
Following up on orders with freight companies/ track and trace / lost deliveries
Maintaining relationships with new and existing customers
Regular communication with internal Sales Representatives and assisting the sales process




Possess in-depth product knowledge with the ability to assist customers with product choice
Checking stock levels and communicating any issues where necessary
Provide customer feedback to the business
New customer accounts administration
Resolving complaints in a helpful and timely manner
Taking payment and liaising with the accounts department
Sending proforma invoices and copies of invoices
Creating and processing returns and credits
Required skill set:
Demonstrated ability in problem-solving, taking initiative, attention to detail, time management, organisation and managing multiple priorities
Exceptional verbal and written communication skills, an ability to speak with customers with ease
Proficient computer and data entry skills
An eager attitude; well-spoken and a professional phone manner
A team player that is willing to support the team & business initiatives
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📌 Customer Service Representative (Victoria)
🏢 LEGEND LINEN
📍 Victoria