Looking to step into a fast-paced leadership role where no two days are the same?
Join a global leader in the car rental industry and take the wheel as a Duty Manager at our Melbourne branches.
About the Role
As a Duty Manager, you'll oversee the day-to-day operations of a busy rental location—managing staff across multiple functions including the front counter, vehicle preparation (wash bay), and fleet movement.
You'll lead by example, ensuring seamless customer service, smooth logistics, and a motivated team environment.
This is a hands‐on leadership role, perfect for someone who thrives in a dynamic setting and enjoys guiding a team while jumping in to support wherever needed.
Key Responsibilities
Lead and support staff across the counter, wash bay, and vehicle transport areas
Coach and mentor front-line team members to deliver excellent customer service and hit sales targets
Ensure vehicle readiness, including cleanliness, presentation, and roadworthiness
Oversee day-to-day operations, including staffing, rostering, and workflow coordination
Assist customers directly at the counter when needed—setting the tone for exceptional service
Drive a high-performance culture, resolving issues, and supporting other branches
Contribute to hitting targets,



and promoting and selling Avis/Budget products
Cleaning and driving of vehicles is required
Keeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.
What We're Looking For
Applicantsmusthold a current driver's license.
Previous experience in a supervisory or team leader role is preferred (ideally in retail, hospitality, logistics, or rentals)
Strong people management and communication skills
A versatile, can-do attitude and ability to manage multiple priorities
Knowledge of customer service, sales techniques, and Workplace Health & Safety
Availability to work a rotating roster, including weekends and public holidays
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, monitor and organise business demands on daily basis.
Flexible approach to multiple assigned work
Work a rotating roster that includes alternate weekends and Public Holidays.
Previous experience in the car rental industry
If you're ready to take the next step in your leadership career and want to be part of a globally trusted brand, we'd love to hear from you!
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📌 Duty Manager – Car Rental (Melbourne)
🏢 Budget Rent a Car
📍 Melbourne