Job no:
******
Work type:
Fixed Term, Permanent
Location:
South Brisbane
Categories:
Consulting and Strategy
About the role
Mater is seeking a
Business Practice Improvement Officer
to join our
Planned Care
team at our
South Brisbane Campus
on a
maximum-term contract
from
31 August **** to 24 September ****
.
This is an exciting prospect to contribute to the continuous improvement of outpatient and procedural services by leading business process initiatives, supporting transformational projects, and using data-driven insights to enhance patient access, operational efficiency, and service delivery across Mater Health.
In this role, you'll partner with clinical and operational leaders to drive process improvements that deliver better outcomes for patients and the organisation.
You will:
Lead business process improvement initiatives across Planned Care.
Analyse operational data and performance trends to identify opportunities for improvement.
Support the implementation of service redesign, digital initiatives, and transformational projects.
Develop and maintain business processes, policies, and governance documentation.
Monitor outpatient performance, including waitlists, patient access, and activity reporting.
Investigate data anomalies and recommend practical solutions to improve performance.
Collaborate with multidisciplinary stakeholders to optimise outpatient services.
Support compliance with Specialist Outpatient Services Implementation Standards (SOSIS) and relevant legislative requirements.
Provide expert advice, reporting, and insights to inform operational and strategic decision‐making.
About you




You are an analytical and collaborative improvement professional who enjoys solving complex problems and delivering meaningful change within a healthcare environment.
You will bring:
Minimum two years' experience in a senior role within a healthcare setting.
Qualifications in Business Administration, Project Management, Quality Improvement, or a related discipline (tertiary qualifications highly regarded).
Demonstrated experience leading business improvement or change initiatives.
Strong analytical skills with experience interpreting operational data and producing meaningful insights.
Advanced communication and stakeholder engagement skills, with the ability to influence at all organisational levels.
Experience using Microsoft Excel, Power BI or similar business intelligence tools.
Knowledge of healthcare improvement frameworks, with experience in continuous improvement methodologies.
Understanding of SOSIS, Activity Based Funding, or patient administration systems (highly regarded).
A collaborative approach and a passion for improving patient outcomes through innovative service delivery.
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals.
We're leaders in healthcare , education , fundraising & philanthropy and research — and it's our people who make the difference.




We're looking for passionate individuals to join our team and help shape the future of care.
At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
Increase your take-home pay
with generous salary packaging options, including meal and entertainment benefits
Grow your career
with access to industry-leading training and professional development through Mater Education
Wellbeing support
through our Employee Assistance Program and on-site pastoral care teams
Access a range of health and wellbeing services
with a corporate discount on private health insurance
Exclusive discounts
across dining, retail, travel, accommodation (just to name a few!)
Stay active
with unlimited access to discounted gyms via the Fitness Passport program
Convenient, discounted on-site parking
Enjoy great food
with reduced prices at our campus cafés and coffee spots
Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.
Applications close Friday 14 th August ****.
All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).
Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued.
We welcome applications from people of all backgrounds and abilities.
Visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
Advertised:
05 Aug **** E. Australia Standard Time
Applications close:
14 Aug **** E. Australia Standard Time
#J-*****-Ljbffr

📌 Business Practice Improvement Officer (Brisbane)
🏢 Mater Health Services
📍 Brisbane