Frankston NISSAN, HOLDEN, GMSV, SUZUKI, KGM, ISUZU UTE, RENAULT.
About the role
We are seeking an experienced and customer-focused Service Receptionist to join our dynamic team at Bay City Auto Group in Frankston.
Monday-Friday 8.00am - 4.06pm
Key Responsibilities:
Greet and assist customers, attending to all queries, bookings and questions
Schedule and coordinate service appointments to maximize workshop productivity
Ensure customer satisfaction
Maintain detailed records of all service and repair activities.
What we're looking for
Minimum 12 months' experience as a Service Receptionist in the automotive industry is preferred but not essential, training will be provided to the right applicant.
ERA/Pentana experience preferred but not mandatory
Solid customer service and communication skills, with the ability to build rapport with both customers and technicians
Excellent problem-solving and multitasking abilities to handle multiple customer requests simultaneously
Proficient in using computer-based automotive management and customer service systems
A passion for the automotive industry and a commitment to providing exceptional customer service




What we offer
At Bay City Auto Group, we are committed to creating a positive and supportive work environment for our employees.
We offer competitive remuneration, opportunities for career development, and a range of employee benefits, on going training.
Competitive salary + bonuses
Ongoing training and professional development opportunities-
About us
Bay City Auto Group is a family owned leading provider of automotive services in the Frankston.
With a commitment to excellence, we have been serving the local community for over 20 years, offering a wide range of services, including vehicle sales, servicing, and repairs.
Our team of dedicated professionals is passionate about delivering exceptional customer experiences and maintaining the highest standards of quality and safety.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a service receptionist?
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📌 Service Receptionist (Melbourne)
🏢 Bay City Auto Group
📍 Melbourne