What's the role?
We are looking for a Vehicle Sales Team Leader.
This role is to lead and ensure the efficient, customer and delivery-focused operation of the Vehicle Sales team.
Key Responsibilities include:
Leading a motivated, customer focused and efficient sales team of Vehicle Consultants
Contributing to the development of sales strategy, new business and delivery of growthtargets
Promoting customer excellence and engagement in all interactions to ensure industryleading levels of satisfaction
Contributing to development and delivery of multi-channel customer engagement strategy
Developing the capability of Vehicle Consultants to deliver key metrics and targets
Contributing to the development and delivery of sales frameworks with related KPIsand incentive programs
Providing leadership, support and mentoring to team members and undertaking regularone-to-one meetings, team meetings, training and coaching sessions
Contributing to the development of new initiatives, including the identification ofopportunities to improve the efficiency of work processes and the implementation ofchanges in the workplace
Recruiting and inducting operations team members
Supporting client retention by achieving consistently high Net Promotor Scores
Analysing performance, highlighting problem areas and identifying improvement actions
Managing and resolving escalations and complex business issues
Who you are
At least 24 months experience in a Sales Leadershiprole (within a Motor Vehicle Leasing or Financial Services environment)
Proven ability to comprehend legislation and compliance around Financial products and related Leasing products
Achievement Orientation
Coaching
Change Management
Relationship building
Resilience
Customer Relations
Employment type:
Permanent Full Time
Location:
VIC




What's in it for you?
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
Smart Leave, an additional week of leave each year
Free lunch every week
Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
Make a Difference Days – paid days off to volunteer for the community and environment
Salary packaging and novated leasing perks (of course!)
Free flu vaccinations
Employee Share Plan
Grow with Purpose
At Smart, we're driven by purpose and performance.
We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
Show us you have what it takes
Our Commitment to Diversity and Inclusion
Everyone belongs and is welcome at Smart.
We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we've received, including being named:
WGEA Employer of Choice for Gender Equality since ****
DCA Inclusive Employer ***********
Silver Employer on the Australian Workplace Equality Index
We're also members of the Reconciliation Action Plan network, with a RAP at Innovate level.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment.
Candidates must have unlimited Australian work rights to be considered for this role.
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📌 Vehicle Sales Team Leader (Melbourne)
🏢 Smartgroup
📍 Melbourne