Spicers Hidden Valehave an exciting recent opportunity for aFront Office Attendantto join our passionate team on a casual basis inGrandchester, Southeast Queensland.
As a member of our wider Salter Brothers Hospitality team, you'll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.
About Spicers Hidden Vale
From the moment you turn into the driveway it is hard to believe that such a place could exist so close to a major city.
Just an hour's drive from the Brisbane CBD, Spicers Hidden Vale is a destination that invites relaxation and rejuvenation.
Set on 12,000 acres, the retreat features an Australian barn, beautifully restored colonial cottages from a bygone era and a warm country welcome.
There is space to relax, space to listen, and space to embark on an adventure amidst abundant wildlife.
With a number of different indoor and outdoor spaces to explore, Spicers Hidden Vale is a unique luxury Australian experience.
What you'll be doing...
Provide genuine, welcoming & efficient service every time, always ensuring the guest experience and service provided is put ahead of admin work;
Efficiently manage guest check-in and check-out procedures,



including process payments and verifying guest information, assist with room reservations, modifications, and cancellations as needed;
Act as an ambassador for the retreat, provide information about our dining options, amenities and offering location / area recommendations;
Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;
Maintain accurate records of guest interactions, transactions, and feedback;
Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;
Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.
You'll thrive in this role if you have...
Minimum 1-2 years experience in a front office, reception or customer service role ideally within a Hotel environment (essential);
Strong communication skills and eye for detail;
Positive attitude and love for customer service;
Ability and willingness to commence work on a rotating roster including weekends and public holidays;
Reliable vehicle to get to and from the retreat;
Located close to the retreat or a willingness to relocate.
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📌 Front Office Attendant (Queensland)
🏢 Bannisters
📍 Queensland