A prominentState Governmentorganisation is seeking a dedicated and organizedAdministrative Support Officerto join their Operational Communications division in Ballarat.
This is a vital role ensuring our frontline emergency teams have the administrative backbone they need to serve the Victorian community every day.
The Role at a Glance
Location:Ballarat VIC
Duration:ASAP start, with an initial booking until05/06/2026(strong potential for extension)
Rate:$***** per hour+ super.
Schedule:Average28-hour weekon a rotating roster (3-on/3-off or 4-on/4-off), including weekends, public holidays, and late-night finishes.
Start times vary between 6:30 am and 4:00 pm.
What You Will Do
Working within our high-pressure communications centre, you will provide effective administrative and secretarial support to staff and management.
Key responsibilities include:
Operational Coordination:Manage the timing and location of operational crew meal breaks inCADto ensure response capacity remains high.
Communication:Act as the initial point of contact by screening radio calls from vehicles and handling routine phone enquiries from the public and staff.
Data & Reporting:Accurately enter real-time information into theCAD system, log equipment failures, and generate daily resourcing reports.
Office Support:Maintain administrative systems, manage internal/external mail, and assist Duty Managers with the recall of staff to duty.
Our Ideal Candidate
We are looking for a resilient professional who thrives in a fast-paced environment.




Skills & Experience
High-Level Admin:Significant experience in providing administrative support and maintaining office systems.
Technical Proficiency:Strong computer skills, includingMicrosoft Office(Word, Excel, Teams, Outlook).
CAD Experience:Previous experience using or accessing information onCAD systemsis highly desirable.
Attention to Detail:Excellent thoroughness and the ability to retain/recall important information under pressure.
Communication:Strong customer service skills and the ability to handle confidential or sensitive matters with judgment.
Geographic Knowledge:A good working knowledge of Victorian town locations.
Requirements & Probity
Eligibility:Must be an Australian Citizen, Permanent Resident, or hold a valid work permit.
Flexibility:Ability to work a rotating shift pattern, including mornings, afternoons, and nights.
Checks:The successful candidate must provide two professional references and undergo a National Police Check (conducted within the last 3 months) - Paid for by Randstad.
Advantages through Randstad
Fast Pay:Weekly pay and monthly superannuation remitted.
Dedicated Support:24-hour consultant response times.
Exclusive Discounts:Savings on health insurance, phone plans, retail, and movies.
Career Growth:Access to professional development, coaching, and "pre-market" roles.
Comprehensive Care:Access to an Employee Assistance Program and salary sacrificing.
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📌 Administration Support Officer (Ballarat)
🏢 Randstad
📍 Ballarat