Customer Solutions Coordinator – Post Sales Support (Full Time)
At The Good Guys, we're here to help families live better for less.
Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world‐class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys– begin your journey with us today.
Why join The Good Guys?
Fast paced and excitingenvironment wherediversityis celebrated, and creativity and ideas arevalued.
Competitive remunerationto recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to excitingcareer opportunitiesandcomprehensive training and development programsas part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discountsacross the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer12 weeks paid parental leavefor eligible primary carers (and a gift for current parents) and weembrace flexibilityand offerhybrid workingmodels for eligible roles.
OurEmployee Assistance Program (EAP)provides counselling and wide array of other wellbeing resources for our team members and their families.
OurHelping Hands workplace giving programhas raised millions for our charity partners to support positive impact in the community.
Demonstrating ourcommitment to sustainability,



we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job DescriptionAs theCustomer Solutions Coordinator – Post Sales Supportyou will be responsible for providingexceptional multi-channel customer service and ongoing loyalty, by understanding customer issues and needs, and finding a resolution to post sale enquiries and escalated complaints.
Key responsibilities include, but are not limited to:
Provideing frictionless post sale service across multiple channels to customers seeking support on promotional, post-sale, Gold Service Extras, Home Services or centralised complaint channels.
Promptly investigating, triagingor resolvingcustomer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.
Collaboratingwith internal and external stakeholders (for example Contractors, outsourced service providers, suppliers and agents) to better meet customer needs and improve processes that impact customer satisfaction.
Identifying, investigatingand escalatingissues which may indicate defects that could result in compliance breach, reputational risk or financial loss.
Supporting processing of customer requests and administrative needs to support customers and the Customer experience function.
Ensuringthe secure management of customer data to ensure transparency and accuracy of all customer information throughout the customer lifecycle.
QualificationsTo be successful in this role, you will need:
Frontline customer service preferable.
Retail instore sales or administration experience highly desirable.
Experience with Microsoft Office suite.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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📌 Customer Solutions Coordinator – Post Sales Support (Full Time) (Melbourne)
🏢 JB Hi-Fi
📍 Melbourne