Description

Are you an organised, confident, and personable individual who thrives in a fast-paced environment? We are seeking a Part-Time Customer Experience Officer to join our friendly and dedicated team, with the opportunity for the role to grow into a full-time position for the right candidate.
As the first point of contact for our clients, you will play a vital role in creating a positive experience while helping keep our busy clinic running smoothly.
About the Role
This is a wide-ranging and rewarding role that requires someone who can confidently juggle multiple tasks, communicate effectively with clients, and remain calm under pressure.
Your responsibilities will include:
Welcoming clients and their pets with warmth and professionalism
Managing a busy reception desk and phone system
Scheduling appointments and coordinating daily clinic workflow
Processing payments and discussing treatment estimates and costs with clients
Making follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding items
Handling client enquiries with empathy and confidence
Maintaining accurate records and supporting administrative tasks including managing emails and assisting with social media




Working collaboratively with our veterinary and nursing teams

About You
The ideal candidate will:
Be comfortable working in a fast-paced environment where priorities can change quickly
Have excellent organisational and multitasking skills
Be confident discussing financial matters, payment options, and treatment estimates with clients
Be comfortable making proactive follow-up phone calls
Have solid communication and customer service skills
Demonstrate initiative, attention to detail, and a positive attitude
Be a team player who enjoys helping both people and animals
Previous veterinary industry experience is desirable but not essential

What We Offer
Supportive and welcoming team culture
A varied and engaging role where no two days are the same
Ongoing training and development opportunities
Staff discounts and employee perks
Opportunity for the position to progress from part time to full time for the right candidate

How to Apply
If you're someone who enjoys connecting with people, thrives in a busy workplace, and is looking for an opportunity to grow within a veterinary practice, we'd love to hear from you.

📌 Customer Service Officer Ourimbah (Australia)
🏢 Vetpartners
📍 Australia