ROLE PURPOSE

This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney.

The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical environment. Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, solid prioritisation under pressure, and a cooperative team mindset. CSMs frequently support the broader office and CSM population beyond their own adviser portfolio.

KEY RESPONSIBILITIES

Client Onboarding & Documentation
Facilitate client onboarding, including preparation and processing of account documentation
Create and maintain client records within internal systems
Maintain client records in compliance with AML/CTF and KYC regulations

Corporate Actions & Trading
Manage IPO and corporate action allocations
Process and monitor stock settlements and outstanding funds
Assist with domestic and international asset transfers

Reporting & Client Servicing
Prepare client valuations, asset allocations and reporting as required




Proactively notify clients and FAs of any issues, recommending a solution and timeframe
Prioritise competing adviser requests in a fast-paced setting

Stakeholder & Process Management
Establish and maintain relationships with internal stakeholders and departments
Participate in department cross-training as required
Contribute to process development initiatives to improve efficiency

Compliance & Governance
Comply with the Code of Conduct and ethical standards
Adhere to company policies, procedures, and regulatory/legislative requirements
Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable
Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable

QUALIFICATIONS & EXPERIENCE
Finance, Business or Economics degree required
RG146 or Graduate Diploma of Financial Planning - preferred, not essential
Previous experience in a similar client service role preferred
Experience within wealth management or financial planning highly desirable

Systems (preferable, not essential):
Domestic and international broking platforms
Portfolio management platforms - Praemium, Macquarie, NetWealth or similar
Corporate action dashboard/system

📌 Csm Sydney
🏢 Ambition
📍 Sydney