About the Opportunity

We're looking for an enthusiastic Customer Service Advisor to join our team at Fulcrum Suspensions Capalaba.

In this role, you’ll:
Deliver outstanding customer service across the front counter, phone, and email.
Assist customers with product enquiries, quotations, bookings, and service recommendations.
Coordinate workshop bookings and keep customers informed throughout their service experience.
Work closely with the Store Manager and Technicians to ensure smooth daily operations.
Support sales by identifying customer needs and recommending suitable products and services.
Help create a welcoming, professional environment for every customer who visits our store.

About You

You could be a perfect fit if you:
Have previous experience in an automotive business, mechanical workshop, dealership,



parts business, tyre store, 4x4 business, service centre, or a similar customer-facing environment.
Have experience in front counter customer service, service advising, retail sales, parts interpreting, or administration.
Are confident managing customer enquiries, quotations, bookings, and workshop schedules.
Have a positive understanding of automotive terminology, job cards, invoices, and workshop processes.
Are comfortable using point-of-sale, booking, CRM, or workshop management systems.
Take pride in delivering exceptional customer service, communicate professionally, and thrive in a rapid-paced team setting.

📌 Customer Service Advisor Capalaba
🏢 Zeder
📍 Capalaba