Sydney Smile Care Group
Sydney, NSW
Permanent position available
$40–$50 per hour, depending on experience, plus bonus and commission
Sydney Smile Care Group is seeking an experienced, confident and results-focusedSenior Treatment Coordinator and Front Office Team Leaderto join our multidisciplinary dental team.
The primary focus of this position is to guide patients through complex periodontal, implant and restorative treatment plans, build trust, address concerns and support patients in confidently proceeding with recommended treatment.
We are looking for an exceptional communicator who understands that successful treatment coordination is not simply presenting a fee.
It requires listening carefully, identifying patient concerns, clearly explaining the value and importance of treatment, discussing suitable payment options and providing consistent follow-up.
This position also includes responsibility for leading, training and supporting the front-office team to deliver a professional and well-coordinated patient experience.
Due to the regular communication needs of our patient community,professional fluency in English, Mandarin and Cantonese is an essential requirement of this position.
About the Role
You will work closely with our periodontist, dentists, oral health therapists, practice managers, dental assistants and front-office team.
Your key responsibility will be to ensure patients understand their diagnosis, recommended treatment, expected outcomes, fees, appointments and next steps.
You will actively manage treatment opportunities from the initial consultation through to acceptance, scheduling, commencement and completion of care.
Treatment Coordination and Case Acceptance
Your responsibilities will include:
Meeting with patients following periodontal, implant and complex dental consultations
Explaining recommended treatment in a transparent, professional and reassuring manner
Helping patients understand the importance, benefits and timing of their treatment
Clearly explaining treatment stages, appointment requirements, fees and payment arrangements
Identifying and addressing concerns that may prevent patients from proceeding
Building trust with patients who may feel anxious, uncertain or overwhelmed
Supporting informed and ethical treatment acceptance without placing patients under inappropriate pressure
Discussing available payment arrangements and helping patients understand their options
Preparing and presenting written treatment plans and quotations
Following up with patients who have not scheduled or commenced recommended treatment
Following up incomplete or delayed treatment plans
Maintaining accurate records of patient discussions, concerns and agreed next steps
Coordinating appointments across multiple clinicians and stages of treatment
Ensuring accepted treatment is scheduled promptly and correctly
Monitoring each patient's progress throughout their treatment journey




Maintaining regular communication so patients are not lost to follow-up
Coordinating periodontal maintenance and continuing-care appointments
Communicating with referring dentists and other clinicians when required
Reviewing treatment acceptance results and identifying opportunities for improvement
Communication and Language Requirements
Exceptional communication skills are essential for this position.
The successful candidate must have:
Qualified fluency in spoken and written English
Professional fluency in Mandarin
Professional fluency in Cantonese
The ability to conduct detailed treatment discussions in all three languages
Confidence explaining complex dental and periodontal treatment in understandable terms
The ability to communicate treatment fees and payment arrangements professionally
Strong listening and questioning skills
The ability to identify the real reason behind a patient's hesitation or concern
A warm, empathetic and reassuring communication style
The confidence to have firm and honest conversations when treatment is important or urgent
Strong telephone, face‐to‐face and written communication skills
The ability to build long-term trust with patients and their families
The language requirement relates directly to the regular treatment‐coordination and patient communication responsibilities of the position.
Applicants from all backgrounds who meet the experience, communication and language requirements are encouraged to apply.
Front Office Leadership
You will also provide leadership, training and support to the front-office team.
Your responsibilities will include:
Leading and supporting front-office coordinators and reception staff
Setting explicit expectations for patient communication and follow‐up
Training team members in skilled telephone and face‐to‐face communication
Training staff in treatment follow‐up and appointment coordination
Ensuring enquiries and patient concerns are handled promptly and professionally
Supporting consistent front‐office systems and workflows
Monitoring outstanding treatment plans and follow‐up activities
Ensuring front‐office records and patient notes are complete and accurate
Reviewing scheduling opportunities and helping reduce gaps in clinicians' books
Supporting effective communication between the clinical and front‐office teams
Conducting regular team check‐ins, coaching and performance discussions
Identifying training needs and providing practical guidance




Holding team members accountable for agreed responsibilities
Providing clear, respectful and constructive feedback
Helping the team improve patient service, efficiency and treatment follow‐up
Reporting on treatment acceptance, outstanding cases and front‐office performance
The successful candidate must be able to lead with confidence while maintaining a respectful, supportive and solutions‐focused approach.
Periodontal and Dental Knowledge
The successful candidate should have experience or strong knowledge in areas such as:
Periodontal consultations and treatment planning
Gum disease and periodontal maintenance
Periodontal surgery
Dental implants
Bone grafting and related surgical procedures
Complex restorative treatment
Multidisciplinary treatment involving dentists, specialists and oral health therapists
Pre‐operative and post‐operative patient care
Dental terminology, appointment sequencing and treatment documentation
Previous chairside dental assisting experience in periodontics, implants, oral surgery or specialist dentistry would be highly regarded.
About You
We are looking for someone who has:
Significant experience as a dental treatment coordinator
A demonstrated ability to achieve strong and ethical treatment acceptance
Experience presenting complex and higher‐value dental treatment plans
Experience following up unscheduled and incomplete treatment
Robust knowledge of periodontal, implant or specialist dental care
Previous dental assisting or clinical experience
Experience leading, supervising or training a front‐office team
Strong commercial awareness while remaining patient‐centred
Confidence discussing fees, deposits and payment arrangements
Excellent organisational and time‐management skills
Strong attention to detail
The ability to manage multiple patients and treatment plans simultaneously
Confidence using dental practice‐management software
The ability to remain calm, professional and solutions‐focused in a busy setting
A high level of personal accountability and follow‐through
A genuine commitment to helping patients receive the care they need
Certificate III or Certificate IV in Dental Assisting would be advantageous but may not be essential for a candidate with strong relevant experience.
Remuneration and Benefits
Permanent position
$40–$50 per hour, depending on experience and capabilities
Additional performance‐based bonus and commission
Remuneration structure to be discussed with shortlisted applicants
A senior position with responsibility and influence
The opportunity to work alongside experienced periodontal and dental clinicians
Support from practice management and the wider clinical team
Opportunities for professional growth and increased responsibility
The opportunity to lead and improve treatment coordination and front‐office systems
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📌 Senior Treatment Coordinator & Front Office Team Leader – Periodontics (Melbourne)
🏢 SydneySmileCAre
📍 Melbourne