Rochedale, QLD **** | Full-Time Permanent Opportunity | Monday-Friday
Be the voice of a trusted Australian brand.
Build relationships.
Deliver exceptional service.
Make an impact every day.
PERSOL is proud to be partnering with one of Australia's most recognised and respected building products manufacturers to recruit a passionate and customer-focused Customer Service Representative for their Rochedale-based team.
This is far more than a traditional customer service role.
As the first point of contact for customers, builders, contractors and internal stakeholders, you will play a critical role in creating positive customer experiences while supporting the delivery of iconic products that help shape Australian homes and communities.
If you thrive in a fast-paced environment, enjoy building relationships, love problem-solving and take pride in delivering outstanding service, this could be the perfect next step in your career.
About the Role
Reporting to the Customer Service Manager, you will become a key member of a collaborative and supportive team, responsible for managing customer enquiries, processing orders and supporting sales activities across a diverse portfolio of premium building products.
This is a highly varied role where no two days are the same.
You'll work closely with customers, sales representatives and internal departments to ensure a seamless customer experience from enquiry through to delivery.
Key Responsibilities
Deliver exceptional customer service to both internal and external stakeholders
Manage inbound phone and email enquiries in a professional and timely manner
Process customer orders, credits, returns and pricing enquiries accurately




Support the sales team with administrative and customer service activities
Build strong relationships with customers and act as a trusted first point of contact
Maintain a thorough understanding of products, services and business processes
Assist customers with product information and order-related enquiries
Ensure customer records and order information are maintained accurately
Contribute to a positive team culture and high-performing work environment
Maintain a safe, organised and professional office environment
What We're Looking For
We're seeking someone who genuinely enjoys helping people and takes pride in delivering an outstanding customer experience.
You will bring:
Previous experience in customer service, administration, sales support or a similar role
Strong communication skills with the ability to build rapport quickly
Excellent organisational and time management skills
High attention to detail and accuracy
Ability to manage multiple priorities in a busy environment
A proactive, positive and solutions-focused attitude
Experience within the building, construction or manufacturing industry highly regarded
Relevant tertiary qualifications advantageous but not essential
Why Join?
This is an excellent opportunity to join a secure, well-established organisation with a strong reputation for quality, innovation and customer service.
You'll enjoy:
Monday to Friday schedule
Supportive and collaborative team culture
Career development and internal progression opportunities
Exposure to a respected industry-leading brand
A varied and rewarding role where your contribution truly makes a difference
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