Expression of Interest: Specialist Technician - Victoria
JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.
JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.
Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
Growth mindset culture with a focus on individual skills and career development
Continuous training opportunities with leading vendors – e.g. Lenovo, Cisco, Apple, HP, Microsoft.
Job Description
Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
Assist school staff and students with their day-to-day technical needs and queries
Maintain and support classroom technology including projectors, televisions, printers, speakers and other AV equipment




Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
Providing local support for the Notebooks for Teachers and Principals Program
Deployment of system images including packaging, building, testing and updating in live environments
Contribution to the technical documents of the school
Participate in on-site installation of the overall system(s), both hardware and software
Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician
Qualifications
We are looking for someone who is friendly, approachable and thrives in both autonomous and team environments. Who has a curious mindset towards problem solving and excellent customer service skills.
You will also ideally possess:
A certificate IV in IT Systems Administration (or equivalent industry certifications such as CompTIA, Microsoft, Cisco), at minimum
Strong foundation in networking concepts (VLAN, DNS, DHCP, TCP/IP)
Experience with virtualisation technologies, with a strong preference for Hyper-V; exposure to VMware and other platforms, highly regarded




Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to work both independently and collaboratively within a team
Proven problem-solving skills with the ability to manage issues through to resolution
Experience with Active Directory, Group Policy, and general server administration
Hands‐on experience with hardware (servers, switches, wireless, firewalls), highly regarded
Experience supporting end users, Service Desk environments, and BYOD setups
Exposure to cloud platforms, MDM solutions, and device deployment (Windows, Apple, ChromeOS)
Strong organisational and time management skills, with the ability to prioritise tasks effectively in a fast‐paced environment
A valid driver's licence and access to a reliable vehicle are essential due to travel between sites
Valid Victorian Working With Children Check (WWCC)
Willingness to learn, adapt, and grow within a fast-paced environment
Previous experience working in schools or education environments is highly desirable
Additional Information
The Expression of Interest (EOI) is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.
JB Hi-Fi Group is an equal chance employer committed to providing a work environment that promotes diversity and inclusion.
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📌 Expression Of Interest: Specialist Technician - Victoria (Melbourne)
🏢 JB Hi-Fi
📍 Melbourne