AO7 Principal Service Delivery Officer - Projects
AO7 - Principal Service Delivery Officer – Projects
Brisbane CBD | Hybrid Working
ASAP Start | Contract through to 30 November **** | Possible Extension
$***** per hour + Super
We're seeking an experienced
Principal Service Delivery Officer – Projects
to support the delivery of strategic business improvement initiatives, operational frameworks, and service delivery enhancements within a complex government environment.
This opportunity is ideal for a highly organised project professional with exceptional policy and procedural writing capability, strong stakeholder engagement skills, and previous State Government experience.
Key Responsibilities
Lead and deliver service delivery and business improvement projects.
Develop and refine policies, procedures, guidelines, frameworks, templates, and operational resources.
Support the implementation and continuous improvement of service provider partnership frameworks.
Provide expert advice on service delivery processes, governance requirements, and operational practices.
Collaborate with internal and external stakeholders to drive successful project outcomes.
Identify process improvement opportunities and implement practical, sustainable solutions.
Ensure project activities align with legislative, policy, and governance requirements.
About You
To be successful in this role,



you will have:
Previous experience working within a
State Government agency
.
Demonstrated
project management
experience.
Exceptional written communication skills with the ability to develop:
Policies
Guidelines
Procedures
Frameworks
Governance documentation
Solid stakeholder engagement and relationship management capabilities.
Proven experience delivering business improvement and operational enhancement initiatives.
Excellent organisational skills and the ability to manage competing priorities.
Advanced Microsoft Office skills, including:
Word
Excel
PowerPoint
Highly Regarded
Relevant tertiary qualifications.
Experience within service delivery, health, disability, insurance, or other regulated environments.
If you're a strong project professional with government experience and a proven ability to develop high-quality policies, procedures, and operational frameworks, we'd love to hear from you.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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📌 Ao7 Principal Service Delivery Officer - Projects (Queensland)
🏢 Chandler Macleod Group
📍 Queensland