Our client is a national leader in the hire, sale and servicing of onsite access equipment built on employee development, safety, strong team culture, and fast, reliable customer service. As their operations grow, they're looking for a Hire Controller to manage the end-to-end hire process at our Caboolture branch.
The Prospect
This is a hands-on customer service and coordination role at the heart of the branch. You'll be the first point of contact for hire enquiries, managing equipment allocation, dispatch, and collection while keeping fleet utilisation, compliance, and customer satisfaction front of mind. You'll work closely with the Hire Manager, Workshops, Sales, and Transport to keep the hire desk running smoothly and reliably, reporting directly to the Hire Manager.
Duties & Responsibilities
Act as the first point of contact for customer hire enquiries via phone, email, and in-person
Provide accurate advice on equipment availability, specifications, and suitability for customer requirements
Prepare and process hire quotes, on-hire and off-hire documentation, and convert quotes to confirmed hires
Allocate equipment based on availability, location, and customer requirements
Coordinate dispatch, transport, collection, and termination of hire in liaison with workshops, drivers, and transport providers
Monitor hire periods, extensions, and returns to support optimal fleet utilisation
Maintain accurate hire records and ensure documentation and contracts are complete and compliant
Support invoicing accuracy by ensuring on-hire and off-hire details are correctly recorded
Ensure hire activities comply with Skyreach safety policies,



procedures, and WHS requirements
Escalate equipment availability, scheduling, or safety issues to the Hire Manager as required
Skills and Attributes
Prior experience in equipment hire, logistics, scheduling, or customer service
Strong organisational and administrative skills with high attention to detail
Confident written and verbal communication skills
Competent computer skills with the ability to work across hire/ERP and CRM systems (Salesforce preferred)
Strong customer service focus with a problem-solving mindset
Ability to manage multiple tasks and competing priorities in a fast-paced environment
Understanding of basic WHS principles in a hire or operational environment
Experience in the access equipment, plant hire, or construction industry, and familiarity with EWPs, telehandlers, or industrial equipment, highly regarded
Our perfect candidate
You're organised, responsive, and comfortable juggling multiple priorities without losing accuracy or attention to detail. You bring a genuine customer service focus, backed by clear communication and a practical, problem-solving mindset. You work well both independently and as part of a team, hold high ethical standards, and take pride in getting the details right, from a quote through to collection.
Why Join?
Our client values its people, promotes from within, and offers a supportive team culture with genuine opportunities for development. This is a chance to be central to branch operations in a business that's growing, backed by a strong reputation for safety and reliable customer service.
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📌 Hire Controller (Caboolture)
🏢 Human Outsource
📍 Caboolture