National Operations Assistant Manager - Security Monitoring Centre
Secom Australia is seeking a motivated, professional, and proactive individual to support the National Operations Manager in delivering consistent, compliant, and high-quality operational services.
About Secom Australia
SECOM Australia (ML*********) is a leading integrated protective security solutions provider.
As a division of the global security leader Secom Group, we deliver trusted security patrol, monitoring and protective services nationally.
For more information visit
About the Role
Assisting the National Operations Manager you will be responsible for supporting the day-to-day operation of a 24/7 monitoring centre that receives and responds to alarm signals, CCTV events, duress alarms, and client requests.
The role combines operations management, people leadership, compliance, and client service.
Key Responsibilities
Ensure all operational activities comply with relevant legislation, standards, licencing requirements, and contractual obligations to maintain compliance with Monitoring Centre grading and certification requirements.
Prepare, review, and implementation of operational documents including work plans, Safety Management Plans, Safe Work Method Statements (SWMS), Standard Operating Procedures (SOPs), and roster structures.
Ensure that client's services are delivered on time within the scope and on budget.
Provide timely billing schedules and ensure all operational activities are correctly captured for invoicing.
Oversee delivery of ad-hoc services and ensure client billing is completed accurately and promptly.
Monitor contract budgets to ensure service delivery is maintained within financial expectations.
Provide accurate operational costing, pricing information,



and scope assessments when requested by Sales / BDM staff.
Participate in the after-hours on-call rotation for operational responsibilities.
Drive continuous operational improvement, efficiency, and service quality across all national operations.
Assist with recruitment, selection, onboarding, and training of operational management and staff.
Ensure all employees receive SECOM-mandated, and site-specific training.
Oversee subcontractor induction, performance management, and compliance.
Implement and maintain effective recordkeeping systems, procurement workflows, and resource management.
What We Offer
Our office is a 5 min walk from St Leonards train station and an 8 min walk from Crows Nest metro station.
An chance to build a rewarding career where your work has genuine impact.
Working alongside a supportive team of experienced professionals in a collaborative environment.
Competitive pay for your skills and commitment.
About You
1AE NSW Security Licence (essential).
Australian citizien / permanent resident with unrestricted ongoing working rights (essential).
Minimum of 5+ years in the security industry (essential).
Minimum of 2+ years management experience, preferably with multi-site or national operational oversight.
Ability to be on call on alternate weeks and be able to cover a monitoring night or weekend shift if necessary.
A sharp eye for detail and the ability to think quickly under pressure.
Strong communication skills, a customer-first mindset and a desire to protect others.
Solid computer skills and a willingness to learn new systems.
Reliability, professionalism, and a proactive attitude.
Only short-listed candidates who match the required criteria will be contacted.
Applications from agencies will not be considered.
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📌 National Operations Assistant Manager - Security Monitoring Centre (New South Wales)
🏢 SECOM
📍 New South Wales