About Trans-Ax Health Care
Trans-Ax Health Care is a leading provider of high-quality, accessible primary healthcare services across Australia.
We are dedicated to supporting our medical practitioners and clinical teams so they can deliver exceptional patient-focused care.
By fostering a professional, collaborative, and supportive environment, we ensure our medical centres operate efficiently while maintaining a warm and welcoming atmosphere for the communities we serve.
Position Overview
We are seeking a motivated and friendlyPermanent Part-Time Medical Receptionist (24 hours per week)to join our team at Cooleman Court Medical Centre.
As the first point of contact for our patients, you will play a crucial role in representing our clinic.
You will be responsible for providing exceptional customer service, managing appointments, handling inquiries, and supporting our doctors and clinical staff with day-to-day administrative tasks.
Responsibilities
Patient Care:Greet patients and visitors in a friendly, empathetic, and skilled manner.
Appointment Management:Manage patient appointments efficiently, including scheduling, rescheduling, and cancellations.
Data Integrity:Verify and update patient information accurately using Best Practice software.
Communication:Handle incoming phone calls, manage general inquiries,



and relay messages to staff promptly and accurately.
Administration:Support doctors and clinical staff members with routine administration tasks.
Billing:Process patient billing and payments in strict accordance with business and Medicare guidelines.
Compliance & Privacy:Maintain accurate, secure patient records in full compliance with healthcare privacy regulations.
Conflict Resolution:Resolve patient concerns effectively while maintaining a high standard of customer service.
Selection Criteria
Experience:Previous experience in a medical administration or fast-paced customer service role is highly preferred.
Software Skills:Proficiency in Microsoft Office Suite andBest Practiceclinical software is highly advantageous.
Communication:Excellent verbal and written communication skills with solid interpersonal capabilities.
Organization:Strong organizational and time management skills, with the ability to multitask under pressure.
Availability:Flexibility to work a variety of days and times to meet the permanent 24-hour weekly schedule.
Location:Brindabella Medical Centre, Queanbeyan
Hours:Permanent Part-Time (24 hours per week)
Reporting to:Practice Manager, Cooleman Court Medical Centre
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📌 Medical Receptionist (Permanent Part-Time) (Queanbeyan)
🏢 Trans-Ax Health Care
📍 Queanbeyan