Sage Hotel Ringwood, 120 modern, contemporary rooms span five floors atop the Eastland in Ringwood.
Enjoy the convenience of having the shopping centre at your doorstep and the comfort and hospitality that Sage offers including free Wi‐Fi, co‐working spaces, gym, conferencing spaces, restaurant (90 seats) and bar (55 seats) , in‐room dining and function spaces for 1 boardroom up to 14 pax and a conference space up to 200 pax.
To be part of our team you need to be;
Passionate - for delivering outstanding experience to our customers with enthusiasm
Flexible - to work on a rotating roster across a variety of shifts
Reliable -be responsible for your own actions
Honest & fair – show integrity
Respectful – to colleagues & customers
Resourceful - able to work unsupervised
As the Senior Manager on shift, you will be responsible for ensuring the smooth running of the front desk and hotel operations.
You and your team will provide guests with an experience that exceeds their expectations throughout their stay and one that they will cherish till their next visit!
Position Requirements:
To assist the Front Office Manager in all aspects of running the front desk and supporting the team
Warmly welcome guests upon arrival and ensure a seamless check-in/check‐out experience is delivered
Coordinate and oversee the running of the hotel in the absence of Senior Management
Handle and resolve any guest concerns effectively with confidence and in a professional manner
Ensure the team is consistently being trained and developed for future growth opportunities
Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
Answer all incoming calls promptly and pleasantly and provide appropriate assistance
Responsible to maintain an updated log on every shift
Check rooms,



making sure any special requests are carried out accordingly
Be level-headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
Experience in overnights and rolling the system seen as advantageous
Build solid positive cross departmental relationships and provide support as required
You will possess:
The ability to curate memorable experiences for our guests whilst building sincere emotional connections
Minimum 2 years' experience in a supervisory role within a hotel
Professional verbal and written communication skills and an eye for detail
Impeccable grooming and presentation
The ability to multi‐task, work under pressure and problem solve effectively
The flexibility to work a 24/7 roster, including public holidays and weekends
Experience with a hotel property management system
A current RSA Qualification
In return we offer:
Permanent positions = job security + accrued annual leave + sick and carers leave
Significant staff discounts for in house food, beverage and accommodation
Discounted staff parking
Industry leading training and mentorship
Steadfast commitment to equal opportunities and positive staff culture
This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do.
We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.
We thank all interested parties in advance for their application, however only successful applicants will be contacted.
Pro-invest Hotels is an equal opportunities employer with a zero tolerance to any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.
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