We are seeking an experienced Fulfillment Coordinator to join a busy and fast-paced logistics operation.
This is a permanent full time opportunity ideal for someone with strong SAP WMS experience who thrives in a customer-focused environment and enjoys coordinating orders from receipt through to dispatch.
As the central point of contact between customers, warehouse operations, and transport providers, you will play a key role in ensuring orders are processed accurately, inventory is managed effectively, and service levels are consistently achieved.
Key Responsibilities
Receive and process customer orders via EDI, API, email, and customer portals
Validate order information and confirm inventory availability
Manage order exceptions and place orders on hold when required
Release orders into SAP WMS for picking and dispatch
Prioritise urgent and same-day customer orders
Coordinate with warehouse and transport teams to ensure timely order fulfilment
Investigate and resolve inventory, allocation, shipping, and delivery issues
Monitor order turnaround times, OTIF performance, and order accuracy
Provide customers with shipment updates, reporting, and ongoing communication
Deliver a high level of customer service while maintaining strong stakeholder relationships




Support continuous improvement initiatives within the fulfilment function
Skills & Experience
Extensive SAP WMS experience is essential
Previous experience in a Fulfillment Coordinator, Customer Service, Logistics Coordinator, Inventory Controller, or similar role
Strong understanding of warehouse operations and order management processes
Experience working within a 3PL, logistics, warehousing, or distribution environment
Excellent communication and stakeholder management skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Intermediate Microsoft Office skills, particularly Excel
Shift Pattern
This role operates on a rotating roster across:
Flexibility to work across both shifts is essential.
What's on Offer
Permanent full-time position
Competitive rate of $***** per hour
Regular overtime opportunities available
Stable and growing logistics operation
Supportive and collaborative team environment
Structured training and handover period
Immediate start available
If you have extensive SAP WMS experience and enjoy working in a fast-paced logistics environment where customer service and operational excellence are key, we'd love to hear from you.
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📌 Fulfillment Coordinator Role (Victoria)
🏢 Winsolutions
📍 Victoria