Customer Service and Administration Officer
NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in aColostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure. We are a non-Government, self-help organization, tasked with distributing stoma and related products on behalf of the Department of Health.
As a registered charity our primary focus is to support our members by:
Supplying our members with essential products to manage their stoma
raising the standard of care and wellbeing for all ostomates
providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days
funding a free clinic for members with our Stoma Nurse
representing ostomates and advocating on their behalf to the government, both federal and state.
Additional assistance to members as required.
Reporting line: Deputy Manager and General Manager
Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW ****
Duties include:
Front line Customer service duties including monitoring and answering emails,



answering phone calls from members and Stomal Therapy Nurses and front desk reception duties
Processing customer orders using dedicated software
Liaising with suppliers and members as required re availability of goods
Processing member payments and following up with members re: outstanding payments
Assisting in the warehouse including picking & dispatching orders
Assisting in other duties as required
Maintaining the office environment including keeping the area clean and tidy at all times.
This is an entry level position and full training will be provided.
Prerequisites:
Positive computer literacy
Proficiency using MS office suite inc outlook, word and excel
Excellent attention to detail
Ability to work well in a team
Ability to work with minimal supervision
Quick learner
Ability to prioritise tasks while working to competing deadlines
Reliable and punctual
Compulsory successful police check
Great team environment
Salary Packaging available
Training & professional development opportunities provided
Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience
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📌 Customer Service And Administration Officer (New South Wales)
🏢 NSW Stoma
📍 New South Wales