Systems and Product Owner
Head Office, Melbourne | Full time | Hybrid
Fernwood Fitness is Australia's leading women's fitness franchise network. As our systems footprint grows - spanning Exerp, ExerpGo, MyFitApp and digital access platforms, we've created a newly established role to own this space end-to-end.
About the role
Reporting directly to the National Operations Manager, you'll be the Product Owner across our core systems, driving integrations, developments and enhancements that support our franchise network. You'll work closely with the Operations team, franchisees, and key vendor partners including the Exerp team.
What you'll do
Act as Product Owner for Exerp, ExerpGo, Exerp WebApps, Exerp Staff App and Digital 24/7 Access
Manage integrations across all platforms
Manage system developments across Exerp and MyFitApp
Manage club support through Zendesk and ensure club issues are resolved within set timeframes.
Drive system enhancements and track performance KPIs




Partner with the Exerp team and other key vendors on roadmap and delivery
Work closely with franchisees and internal stakeholders to ensure systems meet network needs
About you
Experience owning or managing business-critical systems/platforms (product ownership experience highly regarded)
Strong stakeholder management skills - comfortable working across internal teams, franchisees, and external vendors
Naturally structured and detail-oriented, with the ability to manage multiple system streams at once
Franchise or multi-site business experience is a plus, not essential
A newly created role with the opportunity to shape how systems are owned and managed nationally
Be the go-to expert across our core platforms
Join a supportive, high-performing National Support Office team
Great office culture, birthday leave, and complimentary gym memberships
#J-*****-Ljbffr

📌 Systems & Product Owner (Melbourne)
🏢 Fernwood Fitness
📍 Melbourne