Full time (5 days) or part time opportunity for the right candidate, minimum 4 days, or school hours
Are you recognised for your first-rate customer service skills?
Would you like an opportunity to develop your career in a successful, local organisation
Location: Gardenvale/Caulfield (North Road and Nepean Hwy meet)
Full time (5 days) or part time opportunity for the right candidate, minimum 4 days, or school hours
Are you recognised for your first-rate customer service skills?
Would you like an opportunity to develop your career in a successful, local organisation
Location: Gardenvale/Caulfield (North Road and Nepean Hwy meet)
About the business
QMS Audits is the largest food safety and ISO consultancy in Australia. We deliver food safety and ISO training, consulting and HACCP certification. We care deeply for our clients and are committed to ensuring they get excellent outcomes.
Our team can be found across Australia with the head office located in Melbourne. We have had significant growth over the last eleven years with a growing team of 12 employees and 15 subcontractor auditors.
Here is a link to our website: /
The Role:
Reporting to the QMS Audits Director, we are seeking a suitably experienced
in-bound telesales (70%) / Customer Service/Administration Assistant (30%)
to join the QMS Audits team.
As the organisations first point of contact, you will understand the importance of clear and concise communication and are able to easily build rapport with people.
Your job will be to make sure they understand our different training courses or our consulting offering, ideally converting incoming calls into sales or quotes.
Admin tasks will include enrolling students, booking travel and booking in audits for our clients and liaising with our auditors.
Please note this is an office based role.
Criteria: Essential skills, experience, and competencies:
Experience in taking & converting inbound sales calls (experience in other sales based roles such as retail considered) .
Friendly,



professional and enthusiastic phone manner.
Able to establish rapport with people quickly.
A proactive and positive approach to resolving queries and problems.
Proficiency with office technology and in the use of Microsoft Office products, in particular Word and Excel, PowerPoint (desirable).
Assist the team in implementing projects and activities as required.
Highly developed written communication skills with the ability to maintain strong attention to detail.
Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative and positive manner.
Ability to handle disruption and switch tasks effectively .
Ability to prioritise, organise and complete work within established deadlines and maintain a consistent level of professionalism.
Ability to work effectively within a team environment and to also work unsupervised.
You will fit right into the team if you also have energy, professionalism and a sense of humour. Our team place a strong emphasis on sustaining an open, positive and collaborative culture throughout our business.We are here to look after our clients and students and to grow. We are as ambitious for our staff, as we are our clients and our business.
Benefits and perks:
Ongoing training, coaching and development in a supportive environment.
Birthday leave
Parking is available and the office is within walking distance to Gardenvale Station (Sandringham line) and a series of buses.
Friendly work culture and work life balance.
Work within a dynamic team with a fantastic workplace culture, all wanting to make a positive difference in our community.
Applications should be sent no later than 30 June ****.
To apply for this role, you must have the ability to work permanently in Australia, without restrictions.
We thank all applicants for your interest in our organisation and efforts in preparing and submitting applications for this role.However, please note that only short-listed candidates will be contacted for an interview.
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📌 Telephone Sales (Incoming) And Admin (Melbourne)
🏢 QMS Audits
📍 Melbourne