Additional Information
Job Number
********
Job Category
Rooms & Guest Services Operations
Location
201 Normanby Road, Southbank, Melbourne, Victoria, Australia, ****VIEW ON MAP
Schedule
Part Time
Located Remotely?
N
Position Type
Non-Management
POSITION SUMMARY
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest's stay, AC provides everything you need and nothing you don't. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Guest Service Agent today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.
Responsibilities
Support your like-minded Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general hotel enquiries, engage and inspire guests through each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new customers to enable future bookings
About You
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escal your career
Self-motivated, driven and energized in a fast-paced environment




Armed with smart solutions and a can-do attitude
Our Benefits
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.



We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try recent things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-*****-Ljbffr

📌 Night Guest Experience Expert (Melbourne)
🏢 66YKJ
📍 Melbourne